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Hotel Receptionist

2 weeks ago

StratforduponAvon, United Kingdom Grosvenor Hotel Full time

**Job Title: Receptionist**

**Location**: Grosvenor Hotel, Stratford Upon Avon

**Salary**: £11.44 per hour

**Hours**: 40 hours per week

**Positions Available**: 3

**About Us**:
The Grosvenor Hotel in Stratford Upon Avon is a prestigious and historic hotel offering exceptional service and a welcoming atmosphere to our guests. We are seeking dedicated and enthusiastic individuals to join our front desk team as Receptionists.

As a Receptionist at the Grosvenor Hotel, you will be the first point of contact for our guests, providing a warm and friendly welcome. You will play a crucial role in ensuring our guests have a memorable and pleasant stay.

**Key Responsibilities**:

- Greet and welcome guests upon arrival with a friendly and professional demeanour.
- Handle guest check-ins and check-outs efficiently and accurately.
- Manage reservations, both over the phone and online, ensuring all details are correctly recorded.
- Answer and direct phone calls in a polite and timely manner.
- Provide information about the hotel, available rooms, rates, and amenities.
- Assist guests with any inquiries or requests, providing excellent customer service.
- Maintain a clean and organised front desk area.
- Handle payments and ensure all transactions are processed accurately.
- Liaise with other hotel departments to ensure guest satisfaction and address any issues promptly.

**Requirements**:

- Previous experience in a receptionist or customer service role is preferred but not essential.
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- Proficiency in using computer systems and basic office software.
- A friendly and approachable personality.
- Ability to work in a fast-paced environment and handle stressful situations calmly.
- Flexibility to work various shifts, including evenings, weekends, and holidays.

**Benefits**:

- Hourly rate of £11.44
- Full-time position with 40 hours per week
- Opportunity to work in a historic and renowned hotel
- Friendly and supportive work environment
- Training and development opportunities

**How to Apply**:
If you are passionate about delivering exceptional customer service and looking for a rewarding career in the hospitality industry, we would love to hear from you. Please send your CV and a cover letter outlining your suitability for the role.

**Join our team at the Grosvenor Hotel and be a part of creating unforgettable experiences for our guests. We look forward to welcoming you**

Pay: £11.44 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift

**Experience**:

- Hotel: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person