Early Intervention Housing Officer

7 days ago

Croydon, United Kingdom Croydon Council Full time

**Early Intervention Housing Officer - Children Services - Croydon Council**

**Salary**: Grade 9 £40,755 - £42,324

Fixed Term (18m) until October 2026 - 36 hours per week

**Job Purpose**

The Asylum Seekers and Displaced People team is a new service that has developed to support the needs of displaced people in Croydon. Working within the Future Croydon plan and its commitment to connect with residents and transforming services, the service coordinates the Council’s cross cutting response to support for displaced people in Croydon who have arrived through Visa or Resettlement Schemes or are accommodated in Home Office (NASS) accommodation.

Displaced people arrive in Croydon through the Homes for Ukraine Scheme, Afghan Humanitarian Schemes, ARAP and ACRS which are funded routes and other legal routes such as family reunification and sponsored visas. People also arrive at Croydon who are seeking asylum. All those arriving have experienced war or persecution that has meant they have had to leave their home country and as such they have, and continue to experience trauma often affecting their physical and mental health and wellbeing To date Croydon has welcomed over 700 people through the Homes for Ukraine Programme, 40 People through the Afghan resettlement Schemes and is home to 1200 asylum seekers at any one time, who are living in Home Office accommodation.

**About You**

Knowledge of Landlord & Tenant Legislation, the Housing Act 1985, and the Protection from Eviction Act 1977.

Knowledge of the UK Visa Schemes and rights of displaced people.

Ability to be proactive and creative in preventing homelessness and resolving complex customer problems.

Educated to a degree level or have significant experience working in a customer-driven service that works for the best customer outcome and strives for continuous improvement.

Experience and knowledge of housing case law, homelessness, tenancy relations and good practice.

Experience in managing complex situations including where clients have or are experiencing trauma and to be able to manage challenging behaviour effectively.

Experience of engaging hard to reach and vulnerable families.

**Benefits**
You will be valued for your skills and expertise, supported by the team of experienced professionals, as well as the management at Croydon Council, one of the largest employers in the borough. We also offer:
Highly competitive compensation package

29-31 days (grade equivalent) annual leave in addition to Bank Holidays and option to purchase more

A pension scheme with an average employer contribution of 20%

Continuing Professional Development - genuine opportunities to grow, develop and specialise in your career

Management development programmes

Investment into your wellbeing

Access to Employee Discount scheme with a range of programmes (Cycle Benefit Scheme, GymFlex, Retail Discounts and more)

We promote flexible & hybrid working arrangements where possible to support a healthy work-life balance

Equal Opportunities and Safeguarding Statement

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