Primary Care Network

**About Lakeside**

**LAKESIDE HEALTHCARE** is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

**Living and breathing our values at Lakeside Healthcare**

**Caring & Respect**: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.

**Teamwork & Quality**: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

**About the Practice**

Lakeside Healthcare at Yaxley is a well-established surgery with a list size of over 18,000 which is growing. We achieve full QOF points, and have been awarded the RCGP Quality Practice Award twice. The Practice adopted a Doctor First access system in 2012 for all GP and Nurse Practitioner/Emergency Care Practitioner appointments.

We strongly believe in learning and teaching to progress personal development. Further training and development is encouraged to help build your role according to your aspirations and the needs of the business.

We work within the South Peterborough PCN and are proud to be part of a forward-thinking and successful Primary Care Network comprising of four practices across South Peterborough. We recognise the value that these roles will bring to our practices and our patients, and we look forward to growing our PCN team. You will be joining an established, dynamic and varied team here in Yaxley, whose aim is to provide exemplary patient care and find innovative solutions in general practice to deliver the best care we can to our patients. Although you will be based solely at Yaxley, you will be working closely with other members of our MDT who do have cross-site roles within the PCN.

**Job Introduction**

An exciting opportunity has arisen to recruit an additional Care Coordinator at Lakeside Healthcare at Yaxley.

The care coordinator role has become a crucial part of General Practice in the last few years however this is an exciting opportunity to work specifically as part of our practice team, rather than across a larger PCN.

This role be multi-faceted, allowing the successful applicant to have a varied and interesting balance at work.

There will be partially a care navigator role, aiding the reception team in finding patients the right care with the correct service or team member. This will involve working closely with the GPs to optimize patient care and experience. This requires an applicant with good communication and team working skills.

Care coordinators provide extra time, capacity and expertise to support patients in preparing for or in following-up clinical conversations they have with primary care professionals. They will work closely with the GPs and other primary care professionals within the practice to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their careers, and ensuring that their changing needs are addressed.

This might involve working with a variety of patient groups who are identified as being vulnerable such as the elderly, housebound, people with frailty, patients with physical disability, learning disability, chronic physical health problems, patients with cancer or those with drug or alcohol misuse. This can be an extremely rewarding opportunity to make a big difference in people’s lives and be the link point to avoid patients having fragmented care.

Please find below a link for further information on the Care Coordinator role

**What you will do (not exhaustive)**

You will work closely with the patient and their clinician to co-ordinate patient healthcare and direct them to the appropriate service to ensure that they get the most suitable care.

You will:

- Be Involved in care navigation from reception to optimize patient flow.
- Be involved working with specific vulnerable patient groups to optimize their care.
- This job is ideal for someone with initiative and the drive to see through their own ideas and projects.
- Bring together all of a person’s identified care and support needs, and explore their options to meet these into a single personalised care and support plan, in line with PCSP best practice.
- Help people to manage their needs, answering their queries and supporting them to make appointm