Clinical Service Lead

Job Description 1. Clinical/patient care To deliver and participate in the clinical care of patients working as a practitioner. To ensure that every patient receives specialised advice and appropriate management to facilitate a safe discharge, transfer or admission as required. Provide a level of comprehensive assessment based on a specialist body of knowledge, with a focus on assessing and managing risk.

Direct responsibility for the management of patients within own case load and supervision /development of junior members of the multidisciplinary team. To appropriately assess, examine, investigate, diagnose and treat patients, resulting in the safe management, appropriate referral or discharge of patients To gain collateral history for patients to ensure appropriate management decisions are taken, this includes accessing summary care records To manage patient expectations using highly developed communication skills, recognising that many patients will have chronic conditions that should be managed within primary care This communication will often involve conflict due to unrealistic expectations and that managing these expectations will require delivery of a contentious message. To work in an environment that is high pressured, with multiple competing priorities, caring for patients from a range of backgrounds and conditions. Maintain own clinical development by keeping abreast of new treatments and technologies within primary, acute and emergency care.

To improve the quality of the patient experience by identifying and meeting the individual clinical needs of patients. Where appropriate to their presenting circumstances, to rigorously review all aspects of the patients plan of care and identify and address issues that cannot wait for the patient to be reviewed by their own GP. Practice with confidence and competence within professional bodies guidelines (e.g. NMC, HCPC).

To ensure that accurate documentation and records of patient care are kept. Actively implement effective systems and processes for infection control management and relevant audit within their clinical area. To be a conscientious, confident and competent practitioner who works within their own scope of professional practice. 2.

Management and Leadership To provide clinical leadership across services Holding team to account for delivery of high standards of care Ensuring effective action is taken where clinical standards fall below expected levels Ensure patients are treated with compassion, dignity and respect. Demonstrate expert clinical leadership by being visible, accessible and using clinical skills within the workplace as appropriate. Provide credible clinical leadership within the services of the organisation by undertaking clinical shifts. Continually evaluate the quality and effectiveness of care given, effecting change to ensure high standards of appropriate care.

Embed values, behaviours and attitudes congruent with organisations values Support the Operations team and heads of quality and governance to ensure that all aspects of risk and clinical governance are robustly and effectively managed Ensuring effective systems are in place to monitor the timeliness and appropriateness of the resolution of complaints, conflicts and issues from patients, staff, other internal and external service providers and partner organisations. Manage, appraise and provide leadership to direct reports. Participate in workforce planning for the areas of responsibility. Monitor issues and escalate matters as appropriate.

Ensure all areas within the areas of responsibility have robust induction programmes. Contribute to the Corporate agenda by participating as a full member of the leadership including long term service planning, development, budget setting and budget management. Provide professional role modelling to lead and inspire professional development. Ensure that trainees and students are supported and experience a positive learning environment.

In conjunction with the head of nursing & AHPs ensure that innovative and effective programmes of education, development and training are available for staff. Keep up to date with the current developments to ensure evidence based practice. To develop evidence based policies and procedures. Create a climate for ongoing learning of self and staff.

Support service improvement projects or development programmes that contribute to the modernisation of patient services, providing both professional and clinical advice as necessary; Support the delivery of the service KPIs and play an active part in clinical governance, developing and leading on action plans. Deliver the highest level of interpersonal and communication skills and be actively involved in the development of effective communication strategies with other members of the multidisciplinary team. This will include discussions with patients around sensitive information and difficult conversations with patients and relatives. Participate in the de