Quality Support Officer

**Exciting Opportunity**: Quality Support Officer (Band 5)
Are you passionate about the quality and safety of healthcare services and how we learn and improve across organisations and throughout BSW? If so, we have an exciting opportunity for an enthusiastic, highly motivated individual to join the dynamic Quality and Nursing team within the Bath & North East Somerset, Swindon, and Wiltshire (BSW) Integrated Care Board (BSW ICB) as a Quality Support Officer
This role is perfect for someone who thrives in a fast-paced, collaborative environment and is eager to make a meaningful difference to the quality of care delivered to local populations. You will work alongside a talented team, contributing to the creation of processes and structures that ensure the continuous improvement of commissioned services. Your contributions will help providers achieve best practice standards and improve care outcomes for patients.
If you’re a self-starter with a passion for quality and a desire to contribute to positive change in the NHS, we want to hear from you
2. Support the development of quality standards in provider contracts and monitor relevant quality and performance information
- Provide support to the quality team and providers, in their negotiations to achieve agreement on best practice quality standards and CQUINS which reflect both national and local requirements.
- Support the oversight of the quality and patient safety performance analysis of contracts and ensure systems are in place to support performance monitoring and ensure appropriate reporting to the board and other ICB Committees are in place.
- Support the quality team in developing systems to effectively monitor and track quality and safety so the ICB has early warning of potential concerns and there are clear processes for acting when problems are detected.
- Support the quality team in providing quality assurance information for key committees and other ICB staff/teams as required.
- Proactively monitor the clinical quality of services through the use of appropriate benchmarking, metrics and performance reports measuring variance against Key Performance Indicators (KPI’s), to provide early indications of quality issues requiring action and develop and oversee implementation of plans to address issues raised.
- BSW ICB is committed to achieving equality of opportunity for all colleagues and for those who access services.
Our vision, the result we want to achieve for local people, informs the present and inspires the action needed to make change happen. It is underpinned by three core principles:
Collective voice - working together as a collaboration and one whole system
Healthy communities - empowering people to lead on their health with their families, their communities and health professionals
Stories and strengths - holding people’s strengths, stories and experiences, and what matters to them at the heart of our system
Developed by colleagues across the organisation, our five core values underpin the way we work and help to guide our actions and the decisions we make for local people and communities.
**Our Core Values are**:

- Caring
- Innovation
- Inclusive
- Accountable
- Collaborative

Key Working Relationships
- The post holder will be required to maintain constructive relationships with a broad range of internal and external stakeholders including but not limited to: ICB Nursing, Quality and Medicines team, contracts, informatics, finance, safeguarding, provider Quality Leads and Quality Teams, NHSE, Local Authorities and other health related bodies and agencies.
- Participate in relevant internal and external working groups/projects, services, and initiatives to provide, information and analytical advice to strategic leads.
- Work with members of the Team to develop and implement quality data collection systems that will provide accurate and timely data.
- Communicate information and issues, including briefings and reports, to job manager, strategic lead/ strategic manager as appropriate

5. Functional Responsibilities
5.1 Project Management
- Undertake information/project analysis as agreed with job lead.
- Contribute to effective information management within the team.
- Participate in relevant internal and external working groups/projects to provide information/analyst advice and support and to maintain data collection systems for its effective use by the team.
- Analyse and report on data and monitor the processing of data and information.
- Provides information to project lead on project and statistical information matters.

Management
- Provide training, advice and support on own area of responsibility.
- Support training and induction of new and existing colleagues
- Participate in the recruitment process of support colleagues

Information Management.
- Carry out timely and accurate information analysis and reporting on agreed areas of portfolio and present findings in an agreed manner.
- Develop and maintain databases required