Eco Compliance Officer

**Accounts Assistant - Head Office, Salford, Manchester**

We are looking for an **ECO Compliance Officer **to join the Thermatic Homes team.

Thermatic Homes is passionate about creating, sustainable, and more efficient homes across the social housing sector.

The role of ECO Compliance Officer supports our efforts by supporting the submissions process to ensure all funded works are completed in a safe, compliant, and timely manner in line with ECO4 criteria and putting customer satisfactory as a high priorty.

To be successful in this role, you will have strong communication and interpersonal skills to deal with different customers and departments within the business. You will have great time management, attention to detail, and organisational skills and you'll also be confident with operating MS Office package and quick to learn new computer-based systems.

**Essential attributes also include**:

- **Experience in auditing or building ECO submissions for at least 2 types of measures**:

- Expert knowledge of home improvement works, in particular, energy efficiency
- Understanding of and operating within a regulated environment (Ofgem, FCA, Safety, Compliance)

Experience working with employed and subcontracted workforce and with dispersed/field-based team would be advantageous though is not essential.

**The Benefits**:

- **33 days holiday** (inc bank holidays) + **a day off on your Birthday**:

- **Auto-enrolment Pension**:

- **Extensive Healthcare & Wellbeing provisions including**:

- Private Medical Insurance (no excess)
- Dental & Optical cash back scheme
- Employee Assistance Programme
- Access to virtual GP support
- Health discounts
- Access to annual health screening
- **Enhanced Family Leave policies**:

- **Free parking**:

- **Company events**:

- **Gym facilities onsite**:

- **Referral bonus**:

- **Employee of the Month awards**:

- **Long Service Awards**

**Hours & Location of Work**:

- Main location - Thermatic Head Office based in Salford. Opportunities to work remotely will be available.
- Regular hours of work - Monday to Friday, 8am to 5pm - 40 hour working week

**Main responsibilities include**:

- Audit ECO submission to in-house and Ofgem compliance standards
- Support timely processing of submissions
- Conduct receipt measures, send compliance reports to installers, and manage their returns
- Support new installers in understanding the submissions process
- Assist in notifying Ofgem of submission and answer exemption requests from Ofgem
- Answer ECO compliance queries in shared mailbox and telephone line
- Accurately record all aspects of submissions for monitoring and reporting purposes
- Check post-installation documents for accuracy, completeness, and compliance
- Assist the Installations Manager and General Manager with the development and refinement of process, to ensure efficient delivery of our obligations
- Drive solutions that improve customer satisfaction and deliver installations on time and to margin plans
- Contact customers post-survey and installation to verify information or to request additional information
- Resolve queries received from the funders in respect of work submitted in a timely manner
- Develop and maintain good working relationships with installers
- Provide training to upskill key employees on submission documentation

**Our People**

We’re a business built on people and it’s the people that make us different from other companies. If you believe your skills and experience can bring value to this role then we'd love to hear from you.

We’re a diverse group and encourage our people to be independent thinkers and collaborative doers to create a supportive culture full of passion.

We provide opportunities for growth and development across our organisation through apprenticeships, professional qualifications, management training, and on the job learning. As a business that is continually growing, we’re looking to attract the best talent in the industry to grow our workforce and join our combined efforts towards our goals.

Thermatic is an Equal Opportunities employer and takes its responsibilities relating to Equality, Diversity, & Inclusion seriously. For further information, you can request a copy of our Equality, Diversity & Inclusion Policy.

**Guaranteed Interview Commitment** - We have made a commitment to improve employment opportunities for ex-military personnel. Therefore, you will be guaranteed an interview if you meet both the criteria for the commitment and the essential job role criteria.

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Life insurance
- On-site gym
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Wellness programme
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate