Patient Services Advisor

14 hours ago

East Grinstead, United Kingdom Ambitious Resources Ltd Full time

**Patient Services Advisor
East Grinstead
Up to £23,600 plus benefits**

**About the role**:

- To represent the company and its services in a knowledgeable, polite, and efficient way.
- Generate private patient business through building strong relationships with internal and external customers, giving timely and accurate advice when requested and providing feedback to the organisation on changing customer requirements.
- Monitor activity generated and report on it.
- Answering calls in a professional manner; giving information and costs of procedures where appropriate and taking patient details.
- Making outpatient appointments.
- Keeping the 'Client Relationship Management’ system updated.
- Produce accurate statistical reports including revenue generated, number of appointments and enquiries.
- Liaison with patients, consultants, consultant secretaries and staff.
- Maintaining good communication links with other departments such as the finance office, the ward and theatre.
- To keep an up-to-date diary and liaise regularly with outpatients.
- Assisting with events preparation and patient forums and attend when necessary - following up any attendees.
- Follow up on appointments made by the Private Patient Services Team.
- Assist with marketing and communication initiatives to promote the service of the hospitals throughout the local community (GPs, Care Houses, etc.).

**About you**:

- Excellent communication and IT skills
- Flexible approach
- Presentable
- Confident
- Well organised
- NHS or medical background preferred, but not essential

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