Welcome & Service Assistant X 3

2 weeks ago

Bury St Edmunds, United Kingdom National Trust Full time

Working within a bustling atmosphere as part of passionate team, Welcome & Service Assistants, are at the forefront of giving exceptional service across the property.

What it's like to work here:Ickworth House, with its classical Rotunda and East and West Wings, forms the centrepiece of the Ickworth estate. With over 1800 acres of parkland, gardens and brand new all-weather path to enjoy, Ickworth is the perfect place to get back to nature.

The team welcomes over 250,000 visitors a year to this Treasure House and its rolling Suffolk landscape. We benefit from working flexibly across departments, delivering an efficient and fun working environment. The visitor welcome team work both indoors and outdoors enjoying the difference each season brings. Together with our volunteers we bring exceptional service and have authentic conversations with every visitor.

This role will report to the Visitor Welcome Manager, who will provide you with a 1:1 diverse training plan. They will give you the daily support you need to feel confident and give you a tailored personal development plan to grow your career in the National Trust.

We are at our busiest when the public is as its leisure, please expect to work weekends and national holidays.

Click here for more information about this location

What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so it’s your role to ensure that the welcome our visitors receive is memorable, setting them up for a personal experience wherever they go.

As a Welcome and Service Assistant, you’ll be an ambassador for the Trust sharing our values and working as a team to link everything we do back to our cause. You'll provide stories about the amazing work we are doing and what supporter donations are funding, promoting local projects and our national strategy. As a team you will confidently grow members and supporters, giving them everything they need for their visit. You'll lead volunteers, and deliver high standards of presentation, ensuring all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

You’ll also support across departments, inspiring sales at our plant shop and making every cup count in our Porters Lodge Café. With such broad skills no two days are ever the same.
- Who we're looking forCan demonstrate an empathetic, understanding and adaptable approach to different people’s needs, with a passion to deliver the highest standards of customer care.
- Proven experience of working to measurable targets
- Good team worker
- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
- Skilled listener with great people skills
- Strong written and verbal communication skills
- Well organised and able to work with minimum supervision

Requirements :Compliance.Eligibility to Work in the UK

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