Technical Manager

Our client are a fast growth business.

They are now looking for a Technical Manager to join the team with electrical experience.

**Job Purpose**
- To ensure that all products brough to market are safe, fit for purpose and are of excellent quality, meeting both internal & external customer requirements.
- To advise on product quality improvements & cost saving suggestions and following these through to implementation with OEM manufacturers
- Implementation of the product development launch pipeline, following the technical processes required, for right-first-time and on-time product delivery.
- To meet all legal compliance standards required and constantly meet customer expectations in relation to the quality of product.
- To monitor and advise on product performance in the market by reviewing/assessing product returns and customer feedback. To produce reports on performance and advise on product improvements.
- Investigation and satisfactory resolution of customer complaints, in a timely fashion
- Monitoring & reporting on supplier performance against a set of defined criteria, to aid supplier selection and ongoing performance measurement.

**Key Responsibilities and Accountabilities**

**Communication**
- A strong and confident communicator - both written and verbally
- PC literate in Microsoft Outlook, Word, Excel, power point - Ability to communicate clearly with field based teams (china) & to support & direct them in delivering against our technical & quality requirements
- Experienced in working with 3rd party testing & inspection agencies (UK and abroad)
- To give direction & instruction to OEM manufacturing suppliers - to articulate requirements
- To work within a multi-disciplinary team that includes - technical, sourcing, sales, commercial, Far East team and marketing - with a one-team approach, but with all having clear levels of accountability & responsibility
- Able to communicate at all levels of the business - both up & down - in a manner that is appropriate for the audience intended Product Assessment
- Able to appraise, test and report on the build quality, performance and safety of the design of products that the business intends to import (e.g microwaves)
- To feed back to manufacturers on suggested product improvements and design changes required - and to follow these through to implementation
- Skilled in a wide range of White Goods product categories (to include Cooking, Refrigeration, Laundry and Dishwashing) Product Safety Standards
- Familiar with the framework of international safety standards that are applicable to the products you are required to assess (LVD, EMC, ErP, RoHS, Reach, CE marking, etc.)
- Ability to interpret safety standards requirements and to ensure our products are compliant with these
- Experienced in working with 3rd party testing organisations - and able to review documentation provided from them and to them
- Experienced in the compilation of product Technical Construction Files (TCF) Managing Quality Processes
- To support the development and operation of quality control systems.
- To review and approve pre-shipment inspection reports.
- To review and approve factory audit & assessment reports.
- To manage the company SEDEX membership and supplier compliance.
- To use statistical methods to diagnose and correct improper quality control practices.
- To be familiar with quality cost concepts and techniques in order to effectively manage the quality control systems.
- To have a fundamental understanding of a quality system and their development, documentation, and implementation with respect to any internal and external requirements
- To understand the audit process including types of audits, planning, preparation, execution, reporting results, and follow-up.
- To understand the process of problem solving and quality improvement techniques. This includes knowledge of management and planning tools, preventive and corrective actions, and how to overcome barriers to quality improvements.

Excellent package on offer.