Administration Officer

**Do you have retail, hospitality or customer service experience but sick of working evenings/weekends? Brook Street is offering a full-time position with no weekends and no evenings We're looking for somebody with great face to face customer service experience and computer literacy (full training will be provided).**:
For more details, please contact Eileen Watson in our Southampton Public Sector department who will explain the exciting opportunity in greater detail.

**Why Join Us**:
**Meaningful Impact**: As a Crown Court Clerk, you'll play a crucial role in the judicial process, collaborating closely with judiciary members, legal professionals, and jurors to ensure accurate and timely recording of results, all while providing top-notch customer service.

**Variety of Responsibilities**: From efficiently managing courtroom proceedings to meticulous record-keeping and administrative tasks, you'll handle a diverse range of responsibilities with precision and care, utilising your hospitality or retail experience to prioritise stakeholder needs.

**Professional Growth**: This role offers an exciting opportunity to further develop your organisational and communication skills in a fast-paced environment, while also honing your IT proficiency and public speaking abilities.

**Key Responsibilities**:

- **Customer Satisfaction**: Prioritise customer satisfaction, addressing complaints promptly and leveraging feedback for continuous improvement.
- **Efficient Courtroom Management**: Take charge of courtroom proceedings, ensuring prompt and smooth operations in collaboration with various stakeholders.
- **Administrative Excellence**: Handle administrative tasks independently or as part of a team, maintaining precision and efficiency.
- **Record Keeping**: Maintain accurate records and deliver comprehensive reports, upholding the highest standards of accuracy.
- **Representation Order Processing**: Process orders with attention to detail and adherence to protocols.
- **Case Summarising**: Prepare precise case summaries to facilitate informed decision-making.
- **Timely Correspondence**: Handle all correspondence professionally and promptly, meeting designated deadlines.
- **Task Execution**: Diligently execute assigned tasks, providing unwavering support to the judiciary.
- **Adherence to Standards**: Embody the values and standards of HMCTS, maintaining professionalism and integrity.

**Desired Skills/Abilities**:

- **Customer-Focused Administrative Experience**: Previous experience in administrative roles within a customer-focused environment, demonstrating competence and proficiency.
- **Public Speaking**: Ability to confidently address audiences when necessary.
- **IT Proficiency**: Confidence in working with various systems and Microsoft packages.
- **Excellent Communication and Organisational Skills**: Strong oral and written communication skills coupled with impeccable organisational abilities.
- **Attention to Detail**: Excellent attention to detail, ensuring accuracy in all tasks.
- **Flexibility**: Ability to adapt to evolving priorities and requirements.
- **Team Player**: Thrive both independently and as part of a collaborative team, fostering mutual support and cooperation.

Join us in this exciting opportunity to work closely with the judiciary and ensure high-level support to operational delivery teams in maximising courtroom efficiency. We are looking for highly motivated, professional, and confident individuals who thrive in customer-focused environments. This is an in-person role, and there may be occasions where you'll need to work at another location with advance notice.

**Job details**:
Shift type: Monday-Friday, 09:00-17:00

Hourly rate: £12.74p/h, after 12 working weeks will increase to £14.09

Duration of contract: 6 weeks with potential of being extended until December

Location: Chichester Combined Court, Southgate, PO19 1SX

**ABOUT US**

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.