UX Researcher

1 week ago


London, United Kingdom Sanderson Full time

**UX Researcher / Lead UX Researcher / UX Research Manager / Senior UX Researcher**

We're looking for an experienced UX Researcher to work join a well known Design Agency to join a start up in the mobile payments space. The team are are doing proper UX i.e Discovery through to iterative design. So mobile, payments and ecommerce experienceas bonus.

The work you do will help teams understand and empathise with users so that the end client can deliver excellent, innovative experiences that truly meet their needs. Ultimately, you'll be responsible for:

- Proactively identifying the need for research and creating research plans that achieve business objectives
- Managing end to end research projects, including defining objectives and hypotheses, defining appropriate methodologies, setting up and leading fieldwork, synthesising outputs, sharing insights in impactful ways, and working collaboratively with productteams to bring learnings into the development process
- Developing compelling outputs and artefacts based on research
- e.g. personas / archetypes, customer journey maps, behavioural models, video edits, etc
- Integrating insights from various sources to create a holistic customer view (e.g. market research, analytics, broader trends, etc)
- Championing and defending the voice of the user, and advocating a user-centric design approach

**Skills and Experience**:
We're looking for somebody with...
- A natural curiosity and passion for understanding people, their motivations, their behaviours, and the challenges they face.
- Experience managing research across a wide range of generative and evaluative, qualitative and quantitative methodologies (e.g. ethnography, concept testing, usability testing (in lab & remote), guerilla testing, card sorting, diary studies, surveys, etc)
- Hands on experience with the practicalities of running research, including recruiting processes, scheduling and logistics, protocol and questionnaire development, interviewing, analysis, and creation of research deliverables.
- Skills in uncovering unarticulated user needs, synthesising existing research from a variety of sources, and translating observations into digestible, actionable insights that are connected to business goals.
- Strong communication and workshop facilitation skills
- Strong stakeholder management experience
- Experience working collaboratively as part of a multi-disciplinary agile delivery team
- Ideally, previous experience working on omni-channel services, and digital experiences on mobile, tablet and desktop

Please reach out for more info about this opportunity.


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