Service Coordinator

**Service Coordinator - Oncology Transport Service**

**Location**:Bradbury House, Livingstone Way, Taunton, Somerset,TA2 6BD covering Somerset**
**Contract type: Permanent**

**Hours: Up to 21 per week - To be discussed at interview stage**

**Salary: £22,781 per annum pro-rata**

**Driving: Full UK Driving Licence required and access to a vehicle. Business mileage expenses paid**

**_Do you have great social skills and a passion to make a difference to the lives of vulnerable people within the community?_**

The British Red Cross are looking for an enthusiastic and proactive individual to join our Oncology Transport Service team as a Service Coordinator. This exciting position is for someone who has excellent interpersonal and communication skills and is able to lead and motivate people.

Somerset’s Oncology Transport Service provides vital transport to people who are living with cancer. You'll be helping them to attend appointments for chemo and radiotherapy treatment, by coordinating the team of volunteers who provide their transport. Working as part of a small and fast-paced team, you will play a crucial role in understanding people’s transport needs and helping to fulfil them. As scheduling transport for patients you will also serve as a key point of contact for the volunteers, recruiting and inducting them into the service, and providing day-to-day operational support to help ensure the service runs smoothly and passengers are provided with high-quality support.

This role is unique in that it supports an oncology transport service which is delivered solely by volunteers.
**A day in the life of a Service Coordinator**:

- You will manage a small team of staff and volunteers ensuring the people who need us receive the best possible service.
- You will spend approximately 70% of your working time in the our office in Taunton working along side the small staff team and assisting the volunteers.
- You will liaise with partnership agencies and stakeholders to promote the service and build meaningful relationships.
- You will produce and maintain monthly reports.

**To be successful Service Coordinator you'll need**:

- Educated to GCSE level (or equivalent by experience)
- Experience of working with and supporting volunteers
- Volunteer management
- IT literate
- Understanding of how to improve service quality for the benefit of users
- Willingness to work flexible hours
- Ability to deal with queries in a diplomatic, professional and confidential manner
- Understanding of how to improve service quality for the benefit of users
- Willingness to work flexible hours
- Do you have strong leadership skills and an ability to get the best out of people?
- Do you have knowledge of Health and Social Care services?
- Do you have a manual UK driving licence, held for minimum of two years, and access to a vehicle? (mileage will be paid for use of own vehicle).

**In return for your dedication and expertise, you’ll get**:

- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Assistance: Access to mental health and wellbeing assistance.
- Team Working: Champion our mission in a collaborative team.
- Cycle2Work: Lease a bicycle through the scheme.
- Season ticket loan: Interest-free loan for commuting expenses.
- _
- At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network._

**_Connecting human kindness with human crisis_