Customer Service Adviser

2 days ago

Armagh, United Kingdom NFU Mutual Agency Full time

**The Role**:
**Customer Service Adviser**

**Competitive Salary £24,000**
**Full Time position**
**Permanent Contract**
**Location: Formation Works, Edenaveys Road, Armagh BT60 1NF**
**Hours of work: Monday to Friday 9am to 5pm inc I hour for lunch**

**Introduction to NFU Mutual**
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions, and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

**About the Agency**
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen within the Armagh and Markethill Agency.

**About the role**:
Due to the continuing success of our growing Agency, we are recruiting for a full time Customer Service Adviser. As a member of our friendly and welcoming team, you’ll action calls from our customers, take part in sales activity and provide administrative support.

You will undergo a custom training programme to enable you to deliver an expert service to our customers by giving knowledgeable, tailored information on our range of products. You will assist customers with their queries to include, mid-term adjustments, quoting new policies, and looking after their renewals. There will also be aspects of claims, payment collection and financial service prospecting.

You’ll play a key role in the success of an expanding local business, providing an exceptional service to both our existing customer base and our new customers with a ‘can-do’ proactive enthusiasm. Ideally you will have experience of working in a customer service role in either insurance or financial services. An excellent telephone manner, superb attention to detail and a flexible, people-orientated approach to everything you do is essential. Above all though, you’ll relish the challenge of being part of a truly customer-focused, ambitious team.

**About You**:

- GCSE Maths and English at grade C or above (or equivalent).
- Excellent communication and interpersonal skills
- A strong customer service focus, with a passion for exceeding expectations
- The ability to build rapport and trust with customers
- Confidence using computers and insurance software (training provided)
- Self-motivated with the ability to act on own initiative

**Our commitment to you**:
**Benefits**
- Competitive Salary
- 21 days annual leave (rising to 25 after 5 years) + 11 statutory holidays
- Pension Scheme with employer contributions
- Comprehensive training and development opportunities
- A supportive and friendly work environment
- The chance to build a successful career in the insurance industry
- Personal Health Plan
- Staff Uniform

**Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

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