Solution Design Specialist

**SUMMARY**

The Solution Specialist’s primary role is to provide consultative and design expertise across the Unify/Unify Office Cloud portfolio:

- Provide support to the Bid Management and Sales teams, providing vision and concept assisting in the initial qualification of bids.
- Consultative engagement with existing and prospective customers to ascertain customer requirements, aspirations and required outcomes whilst understanding existing infrastructure along with any known constraints or challenges from a technology perspective.
- Work as part of a virtual bid team or sales team managing and owning the design and articulation of innovative technology solutions that meet the business demands of the customer
- To carry out presales design activities including but not limited to, requirements gathering/analysis, High Level Design outline, cost base creation including professional services, high-level schematic production, documentation writing (HLD or Bid response)and to assist the Sales teams with the production of proposals and bid responses
- To work closely with the implementation and support teams to articulate the service wrap matching specific customer requirements and identifying the professional services effort required to deliver the proposed solution
- To assist the sales team in generating revenue as well as meeting and increasing the minimum margin levels set by the business.

The Solution Specialist must be an accomplished presenter who is comfortable presenting technology at all levels and to large customer audiences. The quality of all presentation material and documentation produced must be of high standard. It is importantthat the Solution Specialist retains ownership of the design throughout the life cycle of the project and supports the project management and implementation teams by providing clarification where required during the delivery of the solution through to customeracceptance.

The Solution Specialist is responsible for the creation of design documentation (High-level design) for medium and/or complex projects. It is important that the documentation is accurate and highly presentable, ensuring that the proposed solution meets orexceeds customer expectations.

**RESPONSIBILITIES**

Customer business requirements gathering and analysis
- Qualification and validation of suitable opportunities in support of sales/business strategy
- To engage with Maintel’s key customer accounts to understand their business challenges, identify cross-sell/up sell opportunities and establish a trusted advisor relationship
- Interpretation of tender documentation (ITT, RFP, etc.)
- Bid response writing
- Presentation writing and delivery
- Technical ownership
- Cost base ownership
- Concept level, solutions design
- Produce proposal / technical documentation, schematics, etc. which articulate Maintel’s turnkey solutions.
- To ensure that appropriate levels of concise documentation and cost models are created and maintained for proposed solution
- Ensure Solution Overviews / High-Level Designs documents are fit for purpose as the basis for a Low-Level Design creation during delivery

**EXPERIENCE REQUIREMENTS**

Track record of working closely with potential customers to determine how the solution is best scoped and deployed in cost effective manner.
- Demonstrable experience in the design of Unify OpenScape voice and Open Scape 4000 solutions in an On-premise architecture model. Preferably a certified professional.
- At least 1 year design experience with Unify Office and cloud migration considerations for existing Unify customers
- Demonstrable experience in designing Public or Private cloud solutions
- A proven track record in an enterprise level Presales function
- Ability to perform peer reviews, audits, standards compliance checks and due diligence as required.
- In addition to the above, an understanding and experience of the following areas is required:
oTransition/Migration methodology

oManaged service offering creation (creating bespoke customer focused solutions)

oPoC creation

oInput to the wider team on propositions & product adoption/creation

An intermediate understanding of the following technology area is very desirable:

- Cloud delivery models
- Legacy Unify solutions such as ISDX
- TCP/IP, OSPF, MPLS, Switching, Routing
- Networking fundamentals: LAN, WAN, WLAN, Firewall, etc.
- IP Telephony Protocols (SIP, H323 etc.)

**EQUAL OPPORTUNITIES**

Within Maintel we're proud of the talent and diversity within our teams and committed to creating equality of opportunity for all employees and applicants alike.

We are all unique in ways you can and cannot see, and we aim to attract, develop and nurture talent to continue to make Maintel a great place to work.

We have fully embraced hybrid working and this has been implemented across all of our office locations. Our offices are fully accessible, and we also offer agile working opportunities in many of our roles.