Av & Uc Support Engineer

**The Opportunity**
This is a fantastic opportunity to join an enterprise with exciting growth plans. Our client is a small, family-led company based in Hertfordshire but working globally. They provide support for audio-visual, unified communications, and IT, for customers acrossthe globe.
To work as part of the Support team based assisting with support call outs under the direction of a Senior Engineer. This is a customer facing role
The role will involve travel throughout the UK, Europe and other destinations
The role has two key areas of responsibility:

- Supporting, Maintenance and Support Customers Commissioning Project works
- Maintain high levels of Customer Service through onsite attendance and remote technical support
- Attend on-site maintenance and emergency calls to diagnose and rectify faults in order to return the system to full working order in such a manner that re-visits are avoided
- Diagnosing and repairing AV/IT systems including presentation systems, digital signage systems, UC and VC systems and audio DSP systems
- Ensure fault resolution is to Client satisfaction; ensuring the commercial impact of the account is upheld and shall be responsible for the management of and timely updating of CCOMM tickets
- Pre post-Sales Support for AV products and IT network-based products that include, AV over IP and UC Collaboration technologies
- Able to support legacy AV technologies
- Carrying out Planned Preventative Maintenance on systems
- Assisting Project team and carrying out site surveys
- Small works installations, including handover to Client
- Assisting in commissioning of project installs to ensure systems are on-boarded correctly
- Taking backups of system configuration files and program codes to file as a precautionary measure
- Reporting any escalated matters directly to line manager
- Liaising with other project and engineering teams to develop customer and site knowledge as necessary
- Working closely with company Helpdesk, providing feedback on customers for reports

Based in Herts but with travel throughout UK and overseas salary is doe £28k-£35k p.a. plus benefits
**Your skills and experience**
The field service engineer role is to support Maintenance and Support customers. You will have 3-5 years of experience working hands on with complex AV systems, still be excited by the technology, and be keen to deliver outstanding customer service.
- Must have the full right to work in the UK
- Have a UK driving licence and be able to commute (via company van or public transport) to customer site locations globally.
- 3-5 years experience as a field Engineer
- Good technical knowledge of Electronics and Audio-Visual Systems including Extron/Crestron/AMX control systems
- Broad IT knowledge, including networking
- An understanding of video conferencing solutions, products, protocols, network, and delivery
- Knowledge of audio-visual equipment including display equipment, control systems and complex audio systems plus communications protocols such as RS232 and RS485 is also required
- Able to follow a schematic showing audio visual signals and control signals for interconnected devices is essential as is the ability to diagnose faults within the systems
- Competent in the use of small hand tools and soldering for the purpose of making interconnects and potential onsite fixes
- Experience of installing, commissioning, and servicing commercial audio-visual systems including projection, flat panel, control systems, power amplifiers, DSPs, audio / video matrix systems, digital and analogue signal transmission formats
- Must be able to work unsupervised, Self-driven, organised
- A people-person who prioritises customer/user experience
- Able to use access equipment and physically install hardware into client sites without technical assistance
- Effective communication with both technical and non-technical individuals is important
- Product Knowledge Audio Systems (Balanced / Unbalanced)
- Basic computer networking, TCP/IP, MAC, SubNets, VPN
- Video Conference CODECs
- Large Format Flat Panels Video walls
- Crestron control systems and Crestron AV switching and matrix systems
- Ability to build and maintain professional relationships and networks
- Communicates effectively, articulating information clearly, adapting to the audience
- Takes personal responsibility for meeting deadlines and targets, maintaining consistently strong organisational skills even in the face of conflicting or tight deadlines
- Actively works together with others to achieve common goal
- Continually reviews understanding and approach to ensure ongoing improvement

**The Organisation**
Our client is a market-leading systems integration company specialising in the full design, implementation and support of meeting spaces, solutions, and business services.
**The Recruiter