Customer Administration Assistant

5 days ago

Boscombe, United Kingdom learndirect Full time

**About the Role**

To provide support, advice, and guidance to our Access to Higher Education learners throughout the entire learner journey, from their enrolment through to the completion of their course. This is seen as a vital role within the faculty to ensure that learners are actively engaged with their studies and that high quality learner support and welfare for non-academic, course related matters is provided.

To be responsible for coordinating and completing core administrative tasks for the faculty including tutor diary management, learner registration and certification, and acting as minute taker for faculty meetings.

**Key Responsibilities and Accountabilities**:

- Provide support to learners through the entire learner journey from enrolment to the completion of their course.
- Ensure that learner messages are replied to in a timely manner whilst maintaining excellent levels of service and support.
- Ensure that all learner contact is recorded and accurately documented in accordance with organisational policies and procedures.
- Contact learners, as directed by the Head of Faculty, to ensure they are enjoying the learning experience and progressing as planned.
- Manage workload on a daily basis to ensure that service levels and contractual requirements are met.
- Manage the tutor and bookings diary for online classroom sessions.
- Complete registration and certification of learners to meet deadlines and in accordance with an awarding body requirements.
- Monitor and ensure the accurate inputting and processing of data.
- Identify and record errors and provide appropriate reports and advice to Head of Faculty to ensure that accurate and reliable records are kept and maintained, including learner destination and progression data.
- Support with course and centre administration, including the taking of minutes at faculty meetings.
- Ensure a culture of continuous improvement is fostered.
- Promote a positive image of the Company and all of the services it delivers in order to contribute to an effective, flexible, team that is able to achieve consistently high performance, excellent quality service and strong customer satisfaction.
- Be flexible and ensure that operational needs and deadlines are consistently met.
- Uphold all College Policies and Procedures, for example, Safeguarding, Equality, Inclusion & Diversity, Health & Safety, Quality Assurance, Conflict of Interest.
- Carry out other duties, as agreed, relevant to the role and to meet the operational needs of the business.
- Undertake, update, and maintain any necessary training or knowledge development requirement to complete the role effectively.

**Requirements**:

- Level 3 Teaching or Learner Support qualification (or above) _- desirable_
- Level 2 IAG qualification _- desirable_
- Certificate in Customer Service, Counselling or Coaching _- desirable_
- Able to work in a busy changing environment with the ability to be flexible and adapt to new challenges.
- Able to handle multiple tasks simultaneously to a high standard combined with the ability to adapt and prioritise work.
- Experience of working to a high level of accuracy and attention to detail.
- Able to plan and organise workload under pressure to achieve agreed timescales and meet performance measures.
- Able to use own initiative to solve problems.
- Able to work flexibly, accurately, and effectively under pressure.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00 per year

Schedule:

- Monday to Friday

  • Administrative Assistant

    7 days ago

    Boscombe, United Kingdom Tricuro Full time

    **Administrative Assistant** **Boscombe Connect** **35 hours per week** **from £9.62 per hour** * Tricuro delivers a diverse range of high-quality care that supports adults with physical disabilities, learning disabilities and mental health needs. We are looking for caring and dedicated people who are committed to sharing our vision of ‘improving lives...

  • Customer Service Assistant Level 1

    2 weeks ago

    Boscombe, United Kingdom Wilko Full time

    **Customer Service Assistant Level 1**: - Hourly Rate - ** 10.00** - Location - ** Boscombe** - Contract Type - ** Temporary** - Contracted Hours - ** 25** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people who want to get on with stuff, get things done and get hands-on too. That’s why they come to our...

  • Customer Service Assistant Level 1

    2 weeks ago

    Boscombe, United Kingdom Wilko Full time

    **Customer Service Assistant Level 1**: - Hourly Rate - ** 10.00** - Location - ** Boscombe** - Contract Type - ** Temporary** - Hours / Specific Hours - ** / Sunday** **Monday** **Tuesday** **Wednesday** **Thursday** **Friday** **Saturday** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people who want...

  • Administrator

    2 weeks ago

    Boscombe Down, United Kingdom QinetiQ Full time

    Role Purpose As a member of Business Administration Services (BAS) and the Virtual Administration Service undertake a range of administrative duties across the business following processes and procedures with limited guidance and supervision. Key Accountabilities Supports the delivery of a high quality administrative support service to the business with...

  • Administrator

    1 week ago

    Boscombe Down, United Kingdom QinetiQ Full time

    Role Purpose As a member of Business Administration Services (BAS) and the Virtual Administration Service undertake a range of administrative duties across the business following processes and procedures with limited guidance and supervision. Key Accountabilities Supports the delivery of a high quality administrative support service to the business with...

  • Night Customer Service Assistant/supervisor

    3 days ago

    Boscombe, United Kingdom Admiral Slots - Luxury Leisure Full time

    Job Role: Night Customer Service Assistant/Supervisor Hours per week: 30 (3x 10 hour shifts) Hourly rate: £11.70 - £13.70 Shift pattern (if applicable): Night Shift. You must be able to work between the hours of 10pm - 8am. You must be available from Monday - Sunday to work a minimum of 4 Night shifts a week. If working between the hours of 11pm and...

  • Personal Assistant/Administrator

    6 days ago

    Boscombe BH, United Kingdom Bincare Ltd Full time £120,000 - £240,000 per year

    Job OverviewWe are a Busy Commercial Cleaning Company based in Dorset with currently 6 employees. The Managing Director is seeking administrative and organisation support to work closely with him 2/3 days a week. This is on a self employed basis.DutiesManage Emails, phone calls, and various contractor portals (computer literacy a must)Help source and set up...

  • Admin Assistant

    2 weeks ago

    Boscombe, United Kingdom TeacherActive Full time

    Job Advert: Administrative Assistant SEND College (Ages 16–25) – Bournemouth Location: Bournemouth Contract: Full-time (term-time or full-year options available) Start Date: ASAP Salary: 14ph Temp- Perm position  About Us TeacherActive supports a lovely college in Bournemouth looking who is in need of a full time Admin assistant to support the HR...

  • Admin Assistant

    7 days ago

    Boscombe, United Kingdom TeacherActive Full time

    Administrative Assistant - SEND College Location: BournemouthContract: Full-time (term‑time or full‑year options)Start Date: ASAPSalary: £14 per hour (temp‑perm) About Us TeacherActive supports a lovely college in Bournemouth that specialises in SEND education. The college is dedicated to empowering young people with a wide range of additional needs...

  • Senior Administrator

    3 days ago

    Boscombe Down, United Kingdom QinetiQ Full time

    **Title**: Senior Administrator **Location**: Boscombe Down, England, United Kingdom **Role Type**: Permanent - Full Time **Package**: Competitive Salary + Benefits **Role ID**: SF17993 Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground breaking...