Administrator

Role Purpose

As a member of Business Administration Services (BAS) and the Virtual Administration Service undertake a range of administrative duties across the business following processes and procedures with limited guidance and supervision.

Key Accountabilities

Supports the delivery of a high quality administrative support service to the business with limited supervision and guidance and works within clearly defined procedures.

Resolves standard queries escalating more complex issues to a senior member of the team.

Supports delivery of a high standard of customer service communicating with tact and diplomacy at all times, taking accurate messages and passing them on to the appropriate person in a timely manner.

Supports the effectiveness of the BAS team by identifying and communicating improvement opportunities within own role and tasks and assists with change/improvement projects and activities.

Supports resilience across the BAS team by learning new skills and tools and providing administrative/reception support where and when required as determined by the Team Leader.

Participate and support a smooth transition to the new organisational model.

Produce Work Instructions for new tasks and ensure these are filed under the correct BAS Service Work Instructions Folders

Key Capabilities/Knowledge

Ability to communicate confidently with a range of people

Ability to work within procedures with limited supervision and guidance

Good organisational skills with the ability to multi-task

Knowledge of Ariba and the QQ purchasing process

Understanding of information classification in accordance with MOD policies and control of off-site movements.

Awareness and understanding of Project Lifecycles

Experience & Qualifications

Essential

Demonstrable business administration experience equivalent to NVQ Level 3

Role specific tasks - Virtual Administration Service

Provide support to the Virtual Administration Service delivering planned or requested activity which will depend on the requirements of the individual task but will typically include some of the following:
Note taking - provide virtual support to regulatory meetings e.g. HR grievance meetings

Meet Supporting - assist with large customer visits/events - support booking in, liaison with security, organise rooms, refreshments and any other appropriate activities required to ensure a successful event

Database Management - maintaining and updating information on customer databases

Purchasing -either using Ariba or a purchasing card following company procedures

Support a range of information management tasks i.e. ePDR and e3PDR Mustering

Document Management - should have at least a Basic/Intermediate level of the Word/Excel to support tasks which could include but not exclusive, formatting documents, proof reading, making spreadsheets etc

Support VAS Senior Administrator to create, keep up-to-date various Work Instructions

Reception - provide resilience for Reception as required

**Support to requests via the on-line Service Catalogue tool by**:
Monitoring, undertaking and responding to task requests in a timely manner

Complete tasks with mínimal supervision, escalating queries where appropriate

Group Property Administrators

Provision of helpdesk support processing all work requests received through the SAP system.

Build a valid work order from the SAP notification, assigning it to an appropriate person.

Closing work orders on the SAP system.

Issue planned maintenance work orders and close them when completed within agreed timeframe.

Provision of holiday/sickness cover for other members of Business Administration team as required

Why join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

You’ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in an diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Read more about our diverse and inclusive workplace culture here.

Joining QinetiQ offers you an opportunity to work on a broad range of interesting defence-based projects with vast career progression across a global organisation in addition to competitive personal and professional benefits. You’ll receive a highly competitive salary and benefits package: our basic salaries are very attractive as we constantly review what’s happening in the market. The range of benefits that we offer include, adaptive