Reservations Administrator

**Job Ref**:AM13473

**Branch**:Ibis Styles Manchester Portland Street Hotel

**Location**:Ibis Styles Manchester Portland Street Hotel, Manchester

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40

**Posted date**:10/10/2024

**Closing date**:23/11/2024

**Would you like to work for a company that gives you**:

- £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

**Rewards your hard work by offering you the below team benefits when you join us**:

- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Stays in our hotels at discounted prices **_or _**:

- Even free stays in our hotels as one of our rewards & recognition incentives,
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships - T&C’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment

**Does the below sound like you?**
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Good communication and excellent grooming standards
- Ability to work morning, afternoon/evening and weekends
- Deliver exceptional customer experiences all the time
- Is the Reservations Administrator role for you for you, do you have you the skill set and experience to take on this role? **then what’s stopping you ???**

**Klarent Hospitality are recruiting for a Reservations Administrator**

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

**The Role**:
As Reservations Agent you are responsible to administer all individual reservations in a timely fashion for the Klarent Hotel portfolio ensuring targets are achieved, following the company standards and procedures. Act in a genuine, friendly, helpful manner to internal and external customers always, whilst contributing to the overall achievements of business goals, ensuring consistent standards of service.
- Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting
the caller’s needs
- Ensure that no there isn’t a backlog of reservations to be processed for the immediate future
- Ensure that Hotel PMS is maintained and updated with all Reservations administration
- Ensure that all backup is filed according to departmental standards and that all hotels have access
to information they need to allow for checkouts to be completed accurately, and payment to be made
expeditiously.
- Be Proactive in Identifying and communicating all sales leads to the hotel’s Sales Manager.
- Be motivated & encouraged to maximize selling opportunities by adding customer value at every
opportunity, promoting the properties facilities.
- Be aware at all times the current business targets, actual, budgeted and forecasted business levels
and to focus on achieving these.
- Being aware of VIPs and show rounds and communicating to the other departments.
- Convert, group inquiries into contracted business
- Provide prompt and efficient service while maintaining the hotels brand standards

IBIS Styles Manchester Portland Street is located in the centre of Manchester, close to all major attractions, as well as the shopping areas, nightlife and Old Trafford. The hotel offers 229 inviting, modern rooms with free Wi-Fi throughout. 24/7 Meal and Drinks Menu is available and the friendly Jamboree Foodfest Restaurant and bar is perfect for a nightcap. Piccadilly and Oxford Road stations are just a few minutes from the hotel. Reduced Parking rates available at NCP Chatham Street, M1 3AY, at the rear of the hotel.