Customer Service Admin

7 days ago


Acton, United Kingdom 24 Seven Full time

Do you have a passion for providing customers with top-notch customer service with a keen interest within the beauty world?

The right person for this role will be familiar with processing customer queries in a professional and efficient way, whilst sharing their unique expertise and knowledge of the brand and the products. A tech-savvy individual with experience processing Amazonorders and support with stockist and distributor orders.

Location - West London

Salary - £24k

Mon-Fri

Key Job Responsibilities
- To maintain a high level of product and service knowledge.
- To create and maintain fresh, effective programs to consistently retain and grow customer base.
- To process and monitor web, telephone and internal orders as well as refunds or compensation to customers, including web chat.
- To process Amazon orders and returns or an any other queries.
- To monitor sale order process from start to finish making sure orders are dispatched in timely manner liaising with production and warehouse team when needed.
- Knowledge of systems like SAGE is preferred but not essential
- To organise and oversee logistic and necessary paperwork.
- To be a Health and Safety champion



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