IT Support Apprenticeship in Salisbury Level 3

2 weeks ago


Salisbury, United Kingdom ReMIT Ltd Full time

**Vacancy Overview**:
**Working Week**:
Monday to Friday

**Detailed Job Description**:
IT Support Technician Apprenticeship - Level 3
£11,837 - £14,560 p.a.
SP1 2UD, Salisbury
Your roles and responsibilities may include:

- Responding to customer hardware and software queries
- Taking ownership to liaise with all stakeholders ensuring effective call resolution
- Accurately maintain customer records
- Adhere to performance targets to ensure customer service levels are achieved
- Contribute to continuous improvement programs
- Ad hoc tasks to support other departments such as Dispatch

**Skills Required**:

- Passionate about providing exceptional customer service
- Flexibility to meet the fluctuating demands of our customers
- Working as part of a team, escalating any cases via the appropriate escalations points.
- Minimum of 1-year experience working within a telephone-based customer service team (desired)

**Personal Qualities**:

- Enthusiastic
- Eager to learn
- Resilient
- Driven



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