Customer Experience Advisor

Do you love providing a high level of customer service? Are you a resilient person who enjoys offering a bespoke customer journey? If so, you will be a great fit for our role as a Customer Experience Advisor in our exciting new brand, INOES Automotive based in Colchester.

We love people who take real pride in the work they deliver. JMG are committed to providing our customers with a premium level of service, -within this role you will play a critical part in making sure we meet the ever evolving needs of our customers, from the point of initial enquiry - whether that be over the phone, online or across social media - to maintaining the post-sale relationship.

Jardine Motors Group represents 13 of the world’s most well-known car brands across more than 50 locations in the UK. Our culture has earned us a place in the Inclusive Top 50 UK Employers list, and we are proud to prioritise outstanding customer experiences above all else.

This role will primarily based at our Colchester dealership with two days a week working from our Sevenoaks dealership - business miles from your home address to Sevenoaks will be paid for.

**Why should you work for us?**
- We grow our own talent To help you unlock your full potential and progress your career, we provide you with constant training and development opportunities tailored to your goals and ambitions.
- Everyone is welcome We are committed to building an inclusive culture and diverse workforce. We are proud of our culture where all colleagues can feel comfortable to bring their true selves to work and thrive in an environment removed of stereotypes and bias.
- We have a generous benefits package including 33 days holiday (including bank holidays), plus you’ll never have to work on your birthday. You’ll also have access to a great pension, reward savings, and much more.
- When we say we care about your wellbeing, we mean it. You’ll have access to a fantastic employee assistance programme which includes mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting) across our business should you ever need to talk to someone confidentially.

**A bit about the role**:

- Take responsibility for the efficient handling of all sales enquiries made by telephone, in person or across digital channels.
- Offer our customers a bespoke sales experience from the point of initial enquiry through effective communication on their preferred method of contact.
- Build rapport with customers while using strong interpersonal skills to gain a thorough understanding of their vehicle wants and needs.
- Use in-depth knowledge of the INEOS Grenadier to offer expert, tailored advice to customers on the different derivatives and products available.
- Once customer’s wants and needs are fully understood, successfully take on the role of intermediary between the customer and the Product Expert to arrange the initial appointment at the dealership.

**What you will bring**:

- Excellent communication skills and an understanding of how to build rapport and relationships with customers.
- Strong organisational skills with the ability to work under own direction, and with experience of managing customer enquiries within an agreed SLA.
- Highly IT literate with an interest in working with new, innovative technology.
- An interest in 4x4/offroad activities would be desirable
- “Jardine Motors Group are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, age, national origin, disability, gender identity or any other protected factor._
- Jardine Motors Group is recognised as a Disability Confident Committed employer, working with and providing reasonable accommodations to individuals with disabilities. Please let us know if you need an accommodation at any point during the recruitment process.”_

INDMP

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location