Customer Experience Advisor

As a Customer Experience Advisor, you'll be passionate about customer service, our exceptional brands and ensuring we're creating a lasting impression for every customer. The Customer Experience Advisor takes ownership of and is responsible for ensuring a first class delivery and handover experience.

More than 40 years of passion, hard work and innovation has seen Jardine Motors Group grow from a family-run vehicle dealer operation to one of the largest car dealer groups in the UK. Jardine Motors Group represents 16 luxury and premium manufacturers including Audi, Porsche, BMW, Mercedes and Ferrari in over 60 locations across the UK.

We have a clear strategic focus to deliver an unparalleled level of service for every customer; our competitive edge relies on the quality of the people recruited into our teams. With people at the core of our strategy we are discerning about whom we employ, and expect our employees to have high levels of integrity, be passionate about their role and take ownership of their customers’ and colleagues needs in line with our values

**Duties, Responsibilities & Person Specification**

As a Customer Experience Advisor, you'll pay a key part of the customer journey, being there to:

- Ensure the customer has an exceptional handover experience from start to finish
- Co-ordinate and work closely with vehicle admin, F&I Administrator and the sales team to ensure a smooth handover process
- Manage, contact and arrange all handover slots providing periodic updates prior to the customer booking.
- Ensure all appropriate works have been carried out before handover, including vehicle preparation and documentation
- Tailor the handover experience by gaining information around customer preferences and lifestyle, for example pre-programming navigation information and music
- Ensure knowledge around accessories is up to date and relevant to the customer to ensure maximum upsell
- Ensure the customer has a full explanation of the controls of the vehicle and drives away competent and extremely satisfied, and provide a re-explanation service to returning customers should they be unsure how to use a specific feature within their vehicle.
- Provide all customers with an introduction to a Service Advisor, or the dealership Service Manager

**Why Us?**
As part of our mission to the best motor retailer as judged by you, we believe in offering a collaborative and innovative environment, removed of bias or stereotypes, where everyone can feel comfortable to bring their whole self to work and therefore enabling all talent to shine.

When you join Jardine Motors Group you will have the opportunity to develop a fast-moving progressive career, and assume accountability for delivering the highest levels of service. We believe that by identifying your potential and investing in your future, you will be able to develop skills and gain the experience that will enhance your career prospects.

In addition to receiving a competitive salary, you will also have access to a range of other benefits including:

- 33 days of annual leave (including bank holidays) + your Birthday off, if it falls on a working day.
- Annual leave purchase & sale scheme and availability to do 2 days of charity work paid per annum.
- Enhanced Maternity/ Adoption/ Paternity leave options.
- Cycle to work purchase scheme.
- Vehicle purchase schemes (across all JMG brands) and preferential parts, service and labour rates.
- Employee care helpline.
- Pension scheme and life assurance.

INDMP

**Job Types**: Permanent, Full-time

**Salary**: £22,000.00-£23,000.00 per year

**Benefits**:

- Cycle to work scheme
- Gym membership
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: One location