Event Senior Operations Executive

**Company Description** We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets**.** These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

**Job Description** **The Role**

The Senior Operations Executive is charged with supporting the Operations Manager(s) on the operational delivery of their allocated events.
You will be a highly organised, self-motivated and efficient individual, with the ability to work under your own initiative to meet deadlines and targets.

**Job Description**:
**Operational Duties**
- Create and maintain show specific project plans in the agreed format for review & sign off by individual Operations Managers on an event by event basis.
- Create and issue PO’s upon request and update budget & invoice trackers accordingly.
- Managing and maintaining floor plans, and exhibitor queries relating to them as required.
- Creating, maintaining, and delivery of required schedules such as: catering, electrics, furniture, signage, rigging, temporary staff requirements etc.
- Design and production of simpler system built feature areas, where required.
- Delivery of all operational sponsorship deliverables, contras, and specials, in co-operation with the sales team where appropriate.
- Coordinate and manage temporary staff, both onsite & pre show, by producing show specific briefs and giving onsite inductions.
- Day to day liaison with internal Event teams, venues, contractors, suppliers and exhibitors.
- Work alongside other Team members to compile post event reports and analysis through collation and recording of requested data.
- Under the guidance of senior team members produce onsite documentation including staff briefings, exhibitor lists, floor plans, welcome packs, staff handbooks Inc. safety information etc.
- Assist various teams such as Customer Service, or clients directly, with answering of operational exhibitor queries where applicable.

**General team support & additional areas of responsibility**
- Attendance at any required meetings at the request of the Operations Manager, minute & action taking for distribution
- Arrange travel and accommodation bookings when requested, in line with set Operations budget.
- Ensuring you are working within the company’s H&S, Security & Sustainability guidelines at all times.
- Assisting with the implementation of internal and external Service Level Agreements.
- Perform any other duties commensurate with the grade and level of responsibility when requested by senior members of the Operations team.

**Qualifications** Qualities needed for the role
- A minimum of two years’ experience at Operations Executive level.
- Working knowledge of exhibition industry, venues and contractors.
- Able to demonstrate a proactive approach and take initiative, anticipating needs.
- Strong time management and organisational skills; can work to tight deadlines, able to prioritise and manage several different tasks at the same time.
- Demonstrated ability to work independently, to meet deadlines consistently and operate within budgetary targets.
- Excellent interpersonal, oral and written skills in English with additional languages highly beneficial.

Qualities needed for culture fit
- Professional customer focused attitude; ability to stay calm and patient under pressure.
- Forward thinking, flexible and able to trouble shoot.
- Positive attitude, Confident team player with a creative and innovative approach.
- Strong attention to detail.

Desired skills
- IOSH Managing Safety Certificate.

**Additional information** Alongside a competitive salary, Informa also offers the following employee benefits:

- Hybrid working (2-3 days out of the office)
- Our Learning team supports year-round development, with face-to-face training, access to LinkedIn Learning and the opportunity for colleagues to earn their Certificate in Exhibition Management (CEM) in-house.
- Informa's colleague Share Incentive Plan matches every share purchased with 2 free shares.
- You are given permission to take 4 days off per year to volunteer with an approved scheme.
- You are entitled to 25 days' paid holiday per year pro rata, increasing to 27 days after 2 years' service, as well as bank holidays
- Informa's enhanced paid policies include maternity/paternity and parental leave, as well as flexible working.
- The official Social Committee is very active in organising social, wellness, diversity and sustainability initiatives.
- All colleagues are entitled to one day's paid holiday for their birthday, and the chance to earn a free day's holiday through Walk the World charity fundraising.
- Informa offers a comprehensive Flexible Benefits Package, from medical/dental insurance to our cycle to work scheme.
- On 5 years of service, you will receive 25% of your gross monthly salary, 10 years = 50% on an increasing scale.