Contact Centre Advisor

6 days ago

Aberystwyth, United Kingdom Ceredigion County Council Full time

**Contact Centre Advisor**:
**Closing date**: 31/08/2025

**Reference**: REQ106174
- 37 hours / Permanent
- 25,584 - 26,835 *
- Aberystwyth
- *All salary values are pro-rata.
- About the role

If you are motivated by delivering first class customer service and committed to improving the customer experience then we would like to hear from you

We are looking to recruit an enthusiastic Contact Centre Advisor to join our Customer Contact team.

As a Contact Centre Advisor you will:

- deal with all telephone enquiries within a high volume contact centre
- provide a high quality information and advice service to customers in accordance with Council policy and strategy relating to customer care.
- be polite, approachable and have great problem solving skills

In exchange for your skills and commitment, we will offer in return the opportunity to work in a forward thinking and ambitious organisation located in an area recognised for its beautiful landscapes and beaches.

Additionally, we offer a range of employee benefits including, competitive annual leave allowance, enhanced family benefits, lifestyle savings, employee health and wellbeing packages, and a generous pension contribution scheme. More information about our wide-ranging employee benefits can be found here.

We are committed to investing in our people and will not only provide support to enable you to quickly and confidently take ownership of your role’s key areas of responsibility but in addition, we will support your development in order that you can progress your career with us.

Job Description and Person Specification

For further information please contact:

- What we offer
- Work-life balance
- Lifestyle savings scheme
- Generous employer pension scheme
- Cycle to work scheme
- Learning and development
- Where you'll work

**Customer Contact & ICT**

Our service has a range of responsibilities from providing advice and support to the residents of Ceredigion to providing corporate support via our ICT, reception and mailroom teams. Our service is responsible for the following functions:

- Civil Registration: Birth, deaths and marriages.
- Corporate Customer Services: Blue badge; Contact centre; Mailroom and scanning; Receptions.
- Library Services

**Aberystwyth**

Aberystwyth is a lively university town, seaside resort complete with promenade and pier, and the setting of atmospheric TV drama Hinterland.

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