Hotel Night Reception

4 days ago

Newry, United Kingdom Killeavy Castle Estate Full time

Killeavy Castle Estate is seeking a Night Reception team member.

**Role Objective;**

**Key Duties and Responsibilities;**
- Greet guests in a warm, friendly manner
- Check in and out guests efficiently and quickly
- Answer switchboard and telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests
- Promote and sell the Hotel's facilities at all times
- Ensure billing is correctly done to the agreed standards
- Deal with any guest complaints, queries and suggestions quickly and efficiently
- Adhere to all Company policies including Customer Care, Health & Safety, Fire Safety, and Cash Handling
- Ensuring the reception desk is manned at all times
- Deliver excellent care to our guests;
- Ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to
- Report defective materials and equipment to the appropriate departments
- Ensure that the ambience in departments (lights, music and temperature) are controlled
- Be vigilant throughout the Hotel to promote security
- Have strong product knowledge of all areas of the hotel
- Accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams
- To provide support where necessary in other areas of the Hotel
- Set up meeting rooms and move furniture as per business needs
- Other duties as requested by management
- **Key Skills and Experience include;**:

- Minimum one years in a similar role
- **Excellent customer focused manner at all times**:

- Proactive positive attitude
- The ability to communicate effectively at all levels
- A good eye for detail and a desire to take responsibility, through to resolution, for issues and concerns generated by our guests
- Flexibility with working hours is essential
- Strong PC Skills/MS Office

**Job Types**: Full-time, Permanent

Schedule:

- 10 hour shift

Work Location: One location

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