Taxi Operator/dispatcher
1 week ago
Call Operator / Taxi Dispatch
We are looking for someone to work
Friday night at : £9.50 an hour from 6pm /-/ £10 an hour after 11pm
Saturday night at : £9.50 an hour from 6pm /-/ £10 an hour after 11pm
Sunday mornings evening or night shift available £9.50 and hour.
**We are Frankies Taxis (Previously known as Teignbridge Taxis) - Newton Abbot's premier taxi company.**
After a recent change in ownership, we are now looking to build our strong team, and are now recruiting for experienced Booking Advisers / Telephonists for an immediate start.
The role of the Booking Adviser /Telephonist is to be the first point of contact for our customers, dealing with incoming calls to book taxi journeys, including airport transfers.
Customers will request immediate transport, regular bookings or pre book journeys, sometimes requiring multiple vehicles, or for multiple persons.
Your role is to fully check and input full booking details of the journey accurately into our computerised booking and dispatch system (Icabbi) ensuring that the driver can find the correct customer, at the correct time, and at the correct pick-up point, ensuring that the driver does not waste his time and fuel and the customer is happy with our service and gets to where they need to on time.
You will have a number of shifts to work covering approximately 15 - 40 hours per week, these include some evenings, weekends and unsociable hours - due to this your own transport or living close to our office is essential.
You are required to be flexible and available for work at short notice to cover sickness or holiday, but we will endeavour to provide as much notice as possible for this.
We run our business 24 hour/365 days of the year, so it is imperative you are reliable, friendly, and a real team player, and can deal with the extremely busy periods with professionalism.
Bank holidays are just a normal working day to us, so you would be expected to work bank holidays if your designated shifts fall on these.
**Key Skills and Qualities required**
Must be punctual, reliable and flexible.
Must have a professional, polite and helpful telephone manner, and be willing to go the extra mile for our customers.
Must have good computer skills, an excellent telephone manner, solid customer service experience, and preferably previous experience within a similar role and systems (icabbi), although this is not essential if you have the right 'can-do' attitude.
Must be able to deal with difficult customers calmly, and have a proactive approach.
Accurate knowledge of the local area.
Previous experience of the taxi industry would be advantageous.
Full training will be provided.
Rate £9.50 per hour to start, with a 3 month probationary period - rate will raise to £10.00 per hour upon successful completion of your trial period.
**Job Type**: Part time - Full time
**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 15 - 40 per week
**Salary**: £9.50-£10.00 per hour
Additional pay:
- Yearly bonus
**Benefits**:
- Company pension
- Employee discount
- Flexible schedule
- Sick pay
- Work from home
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
**Experience**:
- Taxi operating: 1 year (preferred)
Licence/Certification:
- driving license (preferred)
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