Collections Advisor

1 week ago

Chester, United Kingdom Page Personnel Finance Full time

Fantastic opportunity to join a dynamic, accountancy function for a multi-million pound business based in Chester. You will join a friendly fast-paced team speaking to customers about their orders, taking payments over the phone.

**Client Details**

Our client, based in Chester, are an excellent company to work for seeking a Collections Advisor to join their team. They pride themselves on being a fully inclusive workforce, offering training and development opportunities. I want to speak to individualswho are passionate about customer service and comfortable speaking to customers over the phone about their accounts and payments who will flourish in this environment

**Description**

The key responsibilities for the Collections Advisor include:

- Achieve and maintain an excellent standard of cash collection
- Product release decision making (in conjunction with field managers) ahead of order deadlines;
- Responsibility and accountability for the allocated ledger;
- Regular monitoring and review of problem accounts
- Liaising with field managers and internal departments to ensure all disputes addressed
- Creation and monitoring of payment plans, where appropriate, to ensure recovery of debt
- Credit approval checking of prospective new customers
- Preparation of outgoing customer's account reconciliation in advance of change;
- Monitoring and collection of ingoing customer's deposit and advance rental;
- Organisation and preparation for quarterly debt reviews and production of action points following review;
- Collating information packs for internal and external legal teams to assist debt recovery;
- Supervision of any further debt recovery/litigation action;
- Ensuring departmental escalation processes are followed;
- Adherence to the department's GDPR policies;
- Other ad hoc duties including covering other departmental roles and tasks as required.

**Profile**

The successful Collections Advisor will have:

- A strong customer service background and excellent telephone manner
- Experience speaking to customers about their accounts, including payments and financial information
- Excellent interpersonal skills and a passion for building customer rapport
- A keen energy for making calls and speaking to customers
- Positive working attitude and willingness to learn new tasks
- Flexible approach to work with a keenness to meet business demands
- A strong Credit Control background is preferred but not essential as full training can be given
- A passion for developing their skills within credit control

**Job Offer**

Our client will offer you:

- An excellent culture with strong company values
- Fantastic modern, open plan offices
- Development opportunities with full training
- 35 hour working week 9-5 M-F
- Overtime opportunities where required to support the needs of the business
- Annual bonus up to 5%
- 25 day annual leave entitlement
- Training programme and study packages

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