Collections Advisor
1 week ago
Established in 2014 our client has built up a strong reputation in the market providing hire purchase agreements to customers who are rejected by the mainstream lenders. Due to continued growth, they are on the lookout for customer account managers to join their growing teams.
This is a busy, energetic environment. You will be responsible for contacting customers in arrears from day one, through to issuing to external agents.
Further Info:
Working Hours: Monday -Friday 8am
- 4pm or 11am -7pm, 1 Saturday a month 8am -12 noon
Bonus incentive - Up to £400 per month
**As a Collections Advisor, you will be responsible for**:
- Collections activity on all overdue active agreements
- Provide excellent service to all customers both internal and external
- Recognise cases of significant vulnerability
- Communicating with customers on outstanding invoices
- Ensure call handling and service quality is maintained
**The successful Collections Advisor will have**:
- Basic IT skills
- Good communication skills
- The ability to build strong relationships
- A positive attitude
- Ability to work priortise workload
**In return our client will offer**:
- Bonus earning opportunities
- Flexible working options
- Subsidised gym membership
- Pension scheme
- Company events and reward schemes
Click APPLY NOW to register your interest
**Salary**: £21,000.00-£25,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Free parking
- Sick pay
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Chester: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Complaint handling: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: One location
Reference ID: CA443775
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