Service Delivery Assistant

4 days ago


Kingswinford, United Kingdom Handicare Accessibility Ltd Full time

We have an exciting opportunity for a **Service Delivery Assistant** to join our Service Support team based at our site in Kingswinford.

As a business, we offer solutions to increase the mobility of elderly and physically challenged people, to enable them to live an independent and active life. We design and manufacture our own range of straight and curved stairlifts as well as partnering with key suppliers to offer a broad product range to meet customer needs. We operate in more than 40 countries and we’re growing all the time.

This role would be best suited to a motivated and well organised person who is passionate about providing the best possible customer service experience.

**Key Responsibilities Include;**
- To prioritise and schedule the Field Service Engineer's jobs (installs, services, breakdowns and reworks)
- Liaise with sub-contractors to schedule prep work in a timely manner.
- Answering the telephone to our customers and dealing with customer enquiries in a timely manner.
- Providing excellent customer service at all times.
- 6 pillars of Customer Experience - Personalisation, Integrity, Expectations, Time and Effort, Empathy and Resolution.

**Skills Required;**
- Excellent customer service skills and telephone matter.
- Excellent communication skills, both internal and external.
- Strong organisational skills and ability to multi-task.
- Ability to work on own initiative in a busy office environment.
- Driven to ensure customer satisfaction.
- Ability to work to targets and KPI's.

If you are looking for an exciting opportunity, then this could be the role for you You would be joining a passionate and friendly team of people who care deeply about Making Everyday Life Easier for our customers.

**Job Types**: Full-time, Permanent

**Salary**: From £18,525.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Life insurance
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Kingswinford: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: One location



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