Customer Service Support Administrator

**Customer Service Support Administrator**with excellent communication, organisational and time-management skills, who is experienced in using Microsoft Office (Word, Excel, Outlook and PowerPoint) is required for a College based in Ilkley,West Yorkshire. **RECENT GRADUATES CONSIDERED** Previous experience in customer services would be great. However, the College will consider Graduates who are keen to start their career in this industry as well. **SALARY**:Competitive + Benefits (see below) **LOCATION**:Ilkley, West Yorkshire **JOB TYPE**:Full-Time, Contract - 6 months **WORKING HOURS**:37.5 hours - Monday-Friday (flexible working) **JOB OVERVIEW** We have a fantastic new job opportunity for a Customer Service Support Administrator with excellent communication, organisational and time-management skills, who is experienced in using Microsoft Office (Word, Excel, Outlook and PowerPoint) The College is for those who think people first. They want people who are naturally collaborative, who thrive when faced with a challenge and who actively seek variety and responsibility. The College is looking for individuals with a growth mindset, who are interested in trying new things and see the merit in redefining how things are done to make improvements. They pride themselves on their people, and it is these people that make the Collegea great place to work. As the Customer Service Support Administrator, you will be supporting the College to evolve and develop a modern 24/7 support service through independent self-service options. **APPLY TODAY** If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. **DUTIES** Your duties as Customer Service Support Administrator will include: - Ensuring that correspondence is focused on the needs of the customer, whilst maintaining a high quality and professional service - Accurately diagnosing customer needs and requirements, resolving queries - Supporting customer purchases and processing payments over the phone - Working within agreed service level agreements (SLAs) to deliver a positive customer experience - Proactively liaising with internal teams to refer contacts to the correct individual/team and to ensure that issues are resolved - Supporting the College to evolve and develop a modern 24/7 support service through independent self-serve options - Building, maintaining, and replacing modules within our learning platforms within deadlines and running reports on request - Developing and maintaining the knowledge required to be an expert in the use of the products and services provided by the organisation - Working as a proactive member of the team; co-operating with colleagues, sharing best practice and always ensuring appropriate cover **CANDIDATE REQUIREMENTS** - Experience of working in a customer service role - Evidence of the ability to build positive relationships both internally and externally - Experience of analysing and collating reporting information - Self-starter, able to use own initiative and be proactive - Able to respond to the needs of both internal and external customers in a helpful and courteous manner - Excellent organisational skills with experience of working under pressure to meet deadlines and targets, whilst having conflicting priorities - Highly experienced in the use of the following IT packages: PowerPoint, Word, Excel and Outlook - Recent Graduates who are keen to start their career within this industry will also be considered **BENEFITS** - 25 days holiday plus bank holidays (pro rata) - Charity and social events organised by the Sports and Social Club, "by the staff, for the staff" - Contributory Pension Scheme, Simply Health Plan, Life Assurance, LifeWorks and MCard - Corporate Discount Card for West Yorkshire travel - Full induction programme and specialised product training **HOW TO APPLY** JOB REF: AWDO-C9152 Full-Time, Contract Jobs, Careers and Vacancies. Find a new job and work in Ilkley, West Yorkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.