Customer Service Consultant
2 weeks ago
**Job Introduction**
If you are brilliant with people and have anenquiring mind you have the opportunity to join something special. We’relooking for someone to join our team and become one of the faces of Skipton inyour area. Skipton are the fourth largest building society andwe are lookingfor a Customer Relationship Consultant in your local branch.
**Main Responsibilities**
What you’ll do for our customers:
As a Customer Relationship Consultant, you’ll be engaging in conversations tofind out our customers’ needs, providing information to customers about thefull range of financial products and services that we offer. You willalso engage with our customers throughour ‘My Review’ appointments which is agreat opportunity to understand and discuss our customers financial goals in afriendly conversation. By really listening to and getting to know our customers you’ll helpthem to review their circumstances and proactivelyidentify the mostappropriate products to suit their needs, all the while providing a straightforward,helpful service that lets your enthusiasm shine through.
In our friendly working environment, you’ll play an important part in makingthe most of every conversation with every customer, face-to-face, over thephone or virtually. So, whether you’re promoting a new product or resolving aproblem, you’ll always place ourcustomers’ needs at the heart of everythingyou do and provide a first-class service every time.
**Ideal Candida
te**
What qualities are we looking for?
- Being really passionate about delivering exceptional customer service
- Challenging yourself to go the extra mile for your colleagues and our customers, to help us grow and achieve our business objectives.
- Enjoy meeting new people and engaging in purposeful conversation
- Great listening skills
- Excellent teamwork skills
- Good attention to detail
- Excellent verbal and written communication skills
- Having a good level of organisational skills
**About Skipton Building Society**
At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do. The same goes for our people. We can onlybe successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key tothe delivery of the outstanding level of personal service we offer our customers.
We’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues’ unique differences can bring and offer consideration for anyoneseeking a more flexible work-life balance. If you have a need for flexibility then please let us know.
Why Work For Us
We’re committed to payingour people fairly for the role they undertake and provide a wide range ofbenefits to support our colleagues’ finances and wellbeing, including ourEmployee Assistance programme, the opportunity to buy extra holidays andshopping discountvouchers You’ll be able to shape your career within your team and can expect astructured learning and development programme where you’ll be valued recognisedand rewarded.
More information on our benefits can be found here
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