Current jobs related to Customer Services Advisor - Manchester - Sherborne Talent Solutions

  • Customer Service Advisor

    3 days ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - On-the-job training - Safe work environment - Company perks We are looking for a Customer Service Advisor to join our team in Manchester. This position is responsible for...

  • Customer Service Assistant

    1 week ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative in Manchester! We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence as we need to grow and expand. **About Us**: At Switch Advisor, we are committed to providing unparalleled customer service, and our success is driven by...

  • Customer Service Assistant

    1 day ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and fast-paced. Our work environment includes: - Modern office setting - Safe work environment - Company perks - Regular social events **Position: Customer Service Representative** **Core Duties & Responsibilities**: - Deal with customer complaints...

  • Customer Service Advisor

    5 days ago

    Manchester, United Kingdom Wex Europe Services Ltd Full time

    CUSTOMER SERVICE ADVISOR / MANCHESTER / HYBRID / COMPETITIVE PAY & GREAT BENEFITS WEX Inc. is a leading provider of business to business physical, digital and virtual card payment solutions. WEX is fleet, corporate and health payment solutions provide its customers - comprising small businesses, large fleets and corporations - with unparalleled security and...

  • Customer Service Advisor

    5 days ago

    Manchester, United Kingdom WEX Europe Services Ltd Full time

    **CUSTOMER SERVICE ADVISOR / MANCHESTER / HYBRID WORK / COMPETITIVE PAY & GREAT BENEFITS** **WEX Inc**. is a leading provider of business to business physical, digital and virtual card payment solutions. WEX's fleet, corporate and health payment solutions provide its customers - comprising small businesses, large fleets and corporations - with unparalleled...

  • Customer Service Advisor

    5 days ago

    Manchester, United Kingdom Kelly Services Full time

    **Cantonese Speaking Customer Service Advisor** / **£19000 per annum**/ **Working From Home** Hours: 37.5 hours/week Shifts: Based on time changes the shifts will vary between Monday to Friday 12:00am - 8:30am OR 12:30am - 9am. Training Duration: 9 days remove training, full attendance required Contract: Permanent Language Requirement: Fluent in...

  • Customer Service Advisor

    5 days ago

    Manchester, United Kingdom WEX Europe Services Ltd Full time

    **CUSTOMER SERVICE ADVISOR / MANCHESTER / HYBRID / £22,308 & GREAT BENEFITS** Our people make all the difference in our success, we currently have an exciting opportunity for a talented Customer Service Advisor to join our team supporting customers across Europe. With an attractive starting salary of £21k per annum, annual bonus and great hybrid working...

  • Customer Service Advisor

    2 weeks ago

    Manchester, United Kingdom Kelly Services Full time

    **French Speaking Customer Service Advisor** / **Working from home** / **£21450 per annum** Hours: Monday to Friday 7.45am to 4.15pm Our client is looking to appoint a **French Speaking Customer Service Advisor**. Due to our continued business success, we are looking to strengthen our team of Customer Service Advisors for our leading consumer product...

  • Danish Speaker

    7 days ago

    Manchester, United Kingdom Kelly Services Full time

    **Danish Speaking Customer Service Advisor** / **Working from home** / **£21450** Hours: Monday to Friday 7.45am to 4.15pm Our client is looking to appoint a **Danish Speaking Customer Service Advisor**. Due to our continued business success, we are looking to strengthen our team of Customer Service Advisors for our leading consumer product...

  • Customer Service Advisor

    7 days ago

    Manchester, United Kingdom Kelly Services Full time

    **Swedish Speaking Customer Service Advisor** / **Working from home** / **£21450** Hours: Monday to Friday 7.45am to 4.15pm Our client is looking to appoint a **Swedish Speaking Customer Service Advisor**. Due to our continued business success, we are looking to strengthen our team of Customer Service Advisors for our leading consumer product...

Customer Services Advisor

2 weeks ago

Manchester, United Kingdom Sherborne Talent Solutions Full time

The opportunity is working for one of the UK’s largest, and most trusted, financial solution companies who are completely independent and not linked to any creditors, so the priority is to their customers. They have built a number of great working relationships with many creditors which allow them to provide the best advice and solutions for most debt circumstances.

**Activity**:

- Manage all inbound calls, taking the action to service and resolve the customer’s enquiry or transferring the customer to the most appropriate team
- Manage and respond to all written communications received from Debt Management customers.
- Manage all new customers accounts within the first 3 months of setting up their Debt Management plan by communicating with both the customer and creditor.
- Complete any follow up tasks to both the customer and creditors in order to resolve any actions and manage the debts on plan
- Secure ongoing payment instructions to assist the customer’s in maintaining the agreed repayment plan
- Ensure that clear and accurate notes are detailed on the system and are in line with business process requirements and the Data Protection Act
- Make sure the customer is kept fully informed of any potential effects their action may have on the relationship with their creditors

**Performance Management**:

- Manage all calls within the requirements of the businesses call quality frame work and call scripts
- Appropriate questioning and resolving issues at their root cause whilst remaining focused and driven to assist a customer
- Achieve set objectives as agreed with the team leader for individual development
- Achieve individual, team and departmental targets for core and ancillary products / services including phone based, quality and accuracy based KPI’s
- Ensure full completion of all mandatory training and refresher modules throughout the year
- Contribute to the overall performance of the Client Service department and support the managers as and when required
- Demonstrate exceptional telephony skills, particularly the ability to empathise with the customers situation, ensuring that each customer receives an excellent standard of service

**Required competencies**
- Understands the importance of customer focus
- Driven in order to deliver against the needs of the business
- Ability to work effectively within a team
- Able to effectively communicate with both internal and external customers
- Wants to progress and develop themselves within their role
- Customer service experience
- High standard of organisational skills with the ability to plan and prioritise
- Strong performer when delivering against a set of targets
- Excellent written and verbal communication skills
- Prides self on quality and is motivated by performance of results
- Have a flexible approach to daily task requirements, dependent upon the demands of the business

**Job Types**: Full-time, Permanent

**Salary**: £13,137.42-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: Customer Services