Inbound Customer Service Expert

1 day ago

Norwich, United Kingdom Fill Your Specialist Role Full time

**Inbound Customer Service Expert -£20,000 - £23,500 plus benefits**

**35-hour week. Flexible shift pattern between 08:00 - 18:00 Monday - Friday. Weekend overtime may be required.**

Insurance. It’s just a load of people in suits saying no. Right? Wrong. Well, not at our client, anyway. They’re proud to be different.

Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? They are looking for people in their Retirement Centre in Norwich who truly care and are driven to give it their all every singleday. People like you

They love people who do the right thing for their customers, and their colleagues. They want people who speak up, who take responsibility, and who make good decisions.

**About the role**

You will be providing telephone support to their customers through their Retirement needs. Giving impartial guidance to customers who are starting to think about their Retirement or have already started the process of taking their Retirement Income. Youwill be motivated and proactive, looking for the opportunity to make a real difference in their customers lives. Their products can be really technical so you need to be able to easily articulate the many complexities of the product - there is a lot to learnbut don’t worry, you’ll receive plenty of training and support to help their customers.

**The skills & experience they’re looking for**
- Excellent communication skills, a great phone manner with the ability to build rapport and show empathy.
- Strong listening and questioning skills.
- Talented problem solvers who think outside the box and challenge the status quo to help shape their contact centres of the future.
- Someone who enjoys working and learning with others around them to deliver fantastic customer service.
- The ability to multitask with complex systems whilst simultaneously supporting customers on the telephone.
- A positive, can-do attitude with the ability to have challenging conversations and overcome objections.
- Someone who is risk aware, with the ability to overcome issues in order to best support their customers.

**What you’ll get for this role**:

- Starting salary between £20,000 and £23,500 (depending on location, skills, experience, and qualifications)
- Generous pension (starting level our client contributes 8% when you contribute 2%)
- Eligibility for annual performance bonus
- Family friendly parental and carer’s leave
- 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
- Up to 40% discount for products
- Brilliant flexible benefits including electric cars
- Matching Share Plan and Save As You Earn scheme
- 21 volunteering hours per year

*As defined in The **Equality Act 2010**. By '**minimum criteria’** they mean you should provide them with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skillsor experience defined as essential to perform the role.

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