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Customer Service Operator
2 weeks ago
**About Careline365**
Careline365 is an award-winning company who provide a life-saving service across the United Kingdom and the Republic of Ireland, bringing peace of mind to people and their loved ones.
**Position**:
**About the role**:
Our Customer Service Executives are highly motivated, target-driven people with a passion for sales. This role is customer service focused however, progression is available through hitting your targets on inbound conversions as well as value per sale.
The main responsibilities for this role include:
- To go above and beyond our customer expectations at all times
- Talking to new and existing customers via inbound calls and web chat enquiries
- Explaining our service, and acting as an adviser, to help customers select the correct package
- Contacting customers to ensure their records are up to date.
- Achieving the expected call quality
- Meeting and exceeding personal and team targets, actively converting customer queries into orders.
- Learning about new and existing products and the USP’s of each so that products and services can be tailored to customers depending on their individual needs and requirements.
*
Requirements:*
**About the person**:
- Experience working in a customer service based role
- Good standards of literacy and numeracy
- Adequate typing and IT skills
- A team player with a positive outlook especially when under pressure
- Meeting and exceeding personal and team targets and KPIs, actively assisting customers in providing the best service to keep them safe at home
- A track record of providing excellent customer service
- GCSE's or equivalent in Maths and English (Grades A-C or levels 4-9)
*
Other information:*
**About rewards and benefits**:
In return for your hard work, you will receive a competitive basic salary with fantastic company benefits including:
- Aviva Pension Scheme
- Free eye tests through Specsavers
- Free tickets to the Executive company box at Norwich City Football Club
- Increasing holiday allowance with each year of service
- Paid Duvet Days after a successful probation period
- Generous staff discount when you buy products from Zatu website or in their shop
- £50 Zatu voucher on your birthday after completing probation
- Employee referral bonus
- Further education/qualification contributions
- Health assured EAP service for workplace wellbeing
- Bike to work scheme and cycle storage
- Free on-site parking
- Discount on Residential Conveyancing and other legal advice
- Regular performance incentives. Recent prizes include: PlayStation 5 Console, £200 Virgin Experience Voucher, Amazon Vouchers, Nintendo Switch, £200 Buy a Gift Voucher
This is an exciting time at Careline365 - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
Job Title: Customer Service Advisor
Hours: Full-time - 37.5 hours
Shift pattern: Monday - Sunday/ early and late shifts
**Salary**: £10 - £15 per hour
Location: Bowthorpe, Norwich
APPIND
**Salary**: £10.00-£15.00 per hour
