Reception / Administrative Assistant

1 week ago

Harrow, United Kingdom Crystal&Co Full time

**Crystal&Co - Northwest London**

Crystal&Co is a fast-growing organisation known for delivering high-quality educational services, from Construction Industry Courses and Qualifications to University Enrolment support. As we continue to expand, we are seeking a professional and proactive **Reception / Administrative Assistant** to be the welcoming face of our company and support our team with essential administrative functions.

**Who We Are**

At Crystal&Co, we foster a culture of excellence, inclusivity, and continuous growth. Our team is dynamic, supportive, and committed to professional development. We value dedication and reward it with development opportunities, performance-based benefits, and a collaborative work environment.

**Key Responsibilities**

As our Reception / Administrative Assistant, you will play a central role in delivering a smooth and professional customer experience, as well as supporting our day-to-day operations:

- **Front Desk & Reception Duties**: Greeting visitors, assisting walk-in clients, managing incoming calls, and maintaining a welcoming front-desk environment.
- **Administrative Support**: Handling printing, scanning, and copying of course materials promptly to support our educational services.
- **Student & Assessor Assistance**: Providing on-site support during CSCS courses to ensure sessions run smoothly.
- **Payment & Booking Management**: Accurately processing bookings and maintaining payment records for courses.
- **Post Management**: Receiving, sorting, and distributing incoming post, as well as preparing and sending outgoing mail.
- **CRM Management**: Working extensively within our CRM system to update client information, manage bookings, and support the overall workflow.

**Key Skills & Qualifications**
- Excellent organisational and multitasking abilities.
- Strong verbal and written communication skills in English.
- A polite, confident, and professional telephone manner.
- Previous experience in a customer-facing or reception role is highly desirable.
- Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
- Confidence in working with CRM systems (training provided if needed).
- **Additional languages — especially Romanian or Russian — are desirable but not mandatory.**:

- **Availability to work weekends**(on a flexible rota basis).

**What We Offer**
- A **full-time position** with flexible working days (we operate 7 days a week).
- A **competitive salary of £28,000 - £36,000 per year**, depending on experience and qualifications.
- **Private healthcare** to support your well-being.
- **Free on-site parking** for convenient commuting.
- **Exceptional public transport access — we are less than a one-minute walk from the nearest Underground station.**:

- Occasional **company events** to celebrate achievements and support team bonding.
- A supportive and energetic work environment within a young, collaborative team.

Pay: £28,000.00-£36,000.00 per year

Work Location: In person

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