Client Service Owner

7 days ago

London, United Kingdom Venn Group Full time

**
Client Service Owner - Director - Client Strategy & Lifecycle Management (Part-Time)
Background:

Many Financial Services firms in London are seeking new ways to improve the interconnectedness of their globally dispersed offices, improving the efficacy of the ways in which they manage their client relationships, onboarding processes, and associated ITinfrastructure.

**Our client, a renowned global bank in the City of London, is seeking to improve and streamline their Client Management Strategies and Frameworks by recruiting a Director-level individual to manage a complex book of work over the next year.**

This **part-time position** requires a senior contractor to act in a consultative manner, leading the analysis, development, and improvement of their **Change Management function**, specifically advancing the ways in which they approach operational and technological change in their London offices.

Essential:
The role-holder will be responsible for the design and evolution of the **Client Journey and Management process.** They will interface with staff across Front, Middle, and Back Office to provide training that consolidates new KYC tooling methodologies and embed processes as a standardised practice between and within offices.

Therefore, we are looking to speak with individuals with experience operating as **Programme Mangers in a Change Management capacity**, with direct and substantive evidence of delivering multiple client-centric programmes within **Banking/Financial Services** environments.

They will assume responsibility for defining and reviewing how the bank holds client data, challenging when inefficiencies arise, advising stakeholders across the EMEA regions.

Desirable:

They will have developed technology rollouts for KYC functions using iMeta/PEGA/equivalent.

**To explore this opportunity further, please submit your CV to this advert and a member of Venn Group’s Financial Services team will reach out.

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