Sales Advisor

3 days ago

BarrowInFurness, United Kingdom Stollers Furniture World Full time

**About us**

Founded in 1905, Stollers is a fifth-generation furniture store located in South Cumbria and is one the largest and most impressive independent furniture and interior retailers in the UK. We pride ourselves in the strong relationships we have with built with our customers over the years, always striving for the highest levels of customer service and satisfaction.

**The Role**

We are seeking a friendly and professional sales assistant for our busy and constantly evolving furniture showroom.

Working on the shopfloor, you are often the customer’s first point of contact. We are, therefore, looking for an individual who will accurately represent both our ‘brand’ and our company vision, placing the customer experience at the forefront of every sale. You will be a part of the entire sales journey - from welcoming the customer and making them feel comfortable, through to guiding them through the order process and following up with them once delivery is complete.

Previous retail experience is preferred - full training will be given to the right person.

**Skills**
- The ability to communicate with customers in a friendly and approachable manner
- A commitment to deliver the highest levels of customer service
- An enthusiasm for the product and a willingness to expand your product knowledge at every opportunity
- Must be proactive and demonstrate initiative, working effectively in both a small team and independently
- Must be able to embrace change to meet both customer and business needs
- Some IT knowledge - training of our system will be provided

**Key Responsibilities**
- Evaluate customer needs - helping them make informed decisions and exceed their expectations
- Take deposits, payments and ensure all sales documentation is accurate and complete
- Ensure all communication with customers, both verbal and written, in carried out in a professional, accurate and a timely manner
- Adhere to all company, health and safety are GDPR policies
- Manage and maintain a clean, tidy and organised showroom
- Answer telephone enquiries on the shop floor
- Undergo product training when required

**Why Stollers?**
- Competitive pay - The start rate is the basic pay per year based on a 37.5 hour working week and commission is paid when items you sell are delivered to the customer.
- Emphasis on a good work life balance
- Discount on furniture and accessories throughout the store
- Discount in our Restaurant 1905
- Opportunities to develop your skills and diversify
- Holidays include Bank Holidays and extra days off over Christmas
- Access to services to support staff wellbeing
- Access to our HR platform offering discounts on health memberships, well known brands and services, voucher cards and more
- Free parking on site
- 2 week shift pattern - 5 days over 7 days - to include 1 weekend day

**Job Types**: Full-time, Permanent

**Salary**: £20,300.00-£31,000.00 per year

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Commission pay

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail Sales: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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