Sales Advisor

3 days ago

BarrowInFurness LA UF, United Kingdom Acorn Industrial services Full time

JOB DESCRIPTION

JOB TITLE

Sales Advisor

LOCATION

Branch

WORKING HOURS

40 Hours per week (8:30pm-5:30pm)

REPORTS TO

Branch Manager

JOB PURPOSE STATEMENT

To work as part of a team to drive sales & profit whilst maintaining a high standard of customer service.

KEY RESPONSIBILITIES

  • Handling inbound sales enquiries on the telephone and via e-mail which involves checking stock levels and pricing using Microsoft Great Plains
  • Processing sales orders using Microsoft Great Plains
  • Dealing with customer queries and complaints, obtaining technical information regarding products where required and general customer service
  • Responding to customer enquiries on the phone or via e-mail or via web-based sourcing tool

Sourcing items from other suppliers when required

  • Maintaining high standards of administration and customer service to achieve maximum profitability & service level
  • To positively promote the company and its products and services and ensure that a professional image is always provided to customers and colleagues
  • To undertake, when requested by the Branch Manager or Company Directors, additional reasonable tasks and responsibilities not outlined above to support the success and continuing performance of the department and company
  • To abide by the company's confidentiality agreement when carrying out all tasks as part of this role

ESSENTIAL SKILLS

  • Positive attitude
  • Customer orientated with strong interpersonal skills
  • Able to work using own initiative & unsupervised when required to do so
  • The ability to work under pressure in a busy fast paced environment
  • Ability to organise, prioritise, multitask, be flexible and meet deadlines
  • Negotiating skills
  • Willingness to learn and be flexible
  • Enthusiastic, driven and sales orientated
  • Excellent communication skills, telephone manner and technique as well as good interpersonal skills
  • Effective numeracy, literacy, and word processing skills
  • Ability to work well with others and a team player
  • The ability to handle confidential information in the appropriate manner
  • Good IT skills. (Full training will be given on Great Plains software will be given to the right candidate)
  • Good working knowledge of Microsoft Excel, Word and Outlook
  • Willing to help with van deliveries to cover for holidays & driver absence

KNOWLEDGE

  • Commercial awareness i.e. good understanding of sales procedures, net & gross profit as well as purchasing costs & procedures
  • An interest in engineering & related products preferred

EXPERIENCE & QUALIFICATIONS

  • Experience in Sales is preferred

Job Types: Full-time, Permanent

Pay: From £26,500.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Private medical insurance

Work Location: In person

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