Spa Coordinator

**Spa Coordinator**

Low Wood Bay Resort & Spa is the Lake District's first resort on Lake Windermere. Nestled on the shores of Lake Windermere, in the heart of the National Park Low Wood Bay is the perfect base for relaxing and exploring the Lakes.

**We now have fantastic opportunities for dedicated and passionate individuals to join our enthusiastic and talented team to help create enjoyable and memorable experiences for all our guests.**
- Why Choose Low Wood Bay?_
You will be working in a family run, friendly and supportive environment where we encourage you to reach your full potential. The position will offer you an opportunity to work in a beautiful location with spectaculars views across the Lake Windermere, and there is nothing better than to start your day with that view. You will be a part of an exceptional team of around 40 employees which strives to deliver exceptional customer service to each other and to our guests.
- About the position_

What can we say? Imagine working in arguably the best Spa in the North West where our team and customers are treated with equal respect and care.

Our Spa Coordinators generally have a customer service background, have an eye for detail, love to organise, talk, and are just all-round kind and happy people.

A typical day for you would include the opportunity to meet and greet our excited guests who can’t wait to be shown around the Spa, learn all about the different experiences and settle into a day of relaxation by the pool with cocktails. You might then take a stroll around the spa, puffing the occasional cushion, arranging some flowers, chatting with guests, or hunting out the honeymooners to pass on our best wishes. You’ll spend your time showing guests where to go for the next part of their experience, telling them about your favourite treatment or cocktail. When their day comes to an end, you’ll be there to say goodbye and welcome our next lucky guests.

Our Spa Assistants will look to you for the secret wink or nod when the Hens need a top up of Champagne or when someone needs a fresh towel. You will be our eyes and ears making sure every little detail is perfect. We let you take care of the detail; we want you to turn the experience into something exceptional

If you’re well presented, personable, and genuinely engaging, then we’d love to talk to you, show you around our fantastic spa and introduce you to a few of our passionate team members.

**THIS IS A LIVE OUT POSITION**

You will benefit from our company benefits, which include:

- Enhanced rate of pay for all overtime worked
- After your first 6 weeks you will receive a complimentary Bed and Breakfast stay for 2 people
- Complimentary health club membership for you and your family worth over £800.00 per person a year.
- Annual Awards Lunch where you will receive: A Bed and Breakfast Anniversary Stay Voucher for 2 People, A Thermal Spa Voucher for 2 people and English Lakes Gift Vouchers
- 50 % Discount off food and drink across all English Lakes Hotels Hotels
- 50 % Discount across all English Lakes Spa Treatments, Health Clubs and our Watersports Centre
- Exclusive Flash Sales - solely for team members, their family and close friends Loyalty Holidays - an additional holiday day for every year worked (capped at 5) Uniform and meals provided
- English Lakes Gift Vouchers and awards lunch presentation for each year of service
- Uniform provided

**Requirements for Senior Concierge**
- Self-motivated, confident and imaginative
- Highly organised with ability to multitask
- Friendly, courteous and helpful, with excellent communication skills
- Personable, presentable and professional
- You will have an exceptional eye for detail
- A great team player

**Responsibilities of Senior Concierge**
- Study the work diaries in advance and know the days business ahead.
- Recognise special events, repeat guests, specific guest requests, logístical arrangements and plan your resources accordingly.
- Make yourself known to the spa guest ensuring that they have a point of contact for the day should they need.
- Responsible for communication of relevant information to them ensuring they too are prepared for the day.
- Maintain our leading reputation for exceptional facilities and friendly professional service.
- Recognise opportunities to upsell our service in different ways, from offering drinks service to promoting return visits.
- Maintain an exceptionally high level of quality and hygiene standards throughout the facilities and communicate any needed improvements with relevant team members.
- Help to ensure the Spa runs efficiently and within health and safety guidelines

**We look forward from hearing from you**

**Job Types**: Full-time, Permanent

**Salary**: £11.05 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Referral programme

Schedule:

- 10 hour shift

Supplemental Pay