Temporary Claims Assessor

5 days ago

London, United Kingdom Napo Full time

**Our mission***:
Napo is an Insurtech start-up committed to creating innovative, customer-centric and transparent products & services to help pet owners keep their pets healthy and happy

**About this role**:
We are looking for an empathetic self-starter to join us as a temporary Claims Assessor.
You’re passionate about delighting customers, providing world-class customer service throughout the claims process, and ensuring service and compliance standards are met and operational targets are achieved whilst promoting Napo’s values.

To succeed in this role, you must be adaptable, have very high attention to detail and most importantly, have a customer-first mindset.

You have worked as a Claims Assessor for a minimum of 1 year (preferably within pet insurance) or have over 3 years experience working in a veterinary practice.

Have a good understanding of veterinary anatomy, physiology and terminology.

Attention to detail is your superpower.

️ Are motivated by a commitment to delivering outstanding customer service.

Love tackling challenges head-on and finding solutions.

Can use your analytical skills to organise your workflow around key metrics like customer satisfaction and operational efficiency.

Understand the relevant pet insurance legal and regulatory policies and procedures.

️ Thrive in a fast-paced, dynamic environment.

**What you'll do**:
**Assess Pet Claims**: You will confidently handle all types of pet claims from notification to settlement.

️ **Promote our values**: You’ll live and breathe the Napo values within your team and whilst supporting our members.

**Ensure accurate documentation and record keeping.**

️ **Provide feedback**:to help improve customer experience and maximise accuracy and efficiency.

**Organise** your workflow around key metrics like customer satisfaction and operational efficiency. ‍

**Maintain compliance** with relevant legal and regulatory policies and procedures.

**What we offer**:
Hourly rate - £20-£25 per hour

Fully remote

️ 20-35hrs per week

**Our values**:
Be candid and authentic.
- We bring our true selves to work - who we wholly are.
- We are transparent and are not afraid to share information with each other - good and bad news.

Trust and care for each other.
- We trust each other to do the right thing.
- We are not afraid to make mistakes, and we ask for help when we need it.
- We encourage each other; when people struggle, we help them.

Do the right thing.
- We are fair to our customers, and we care about the well-being of their pets.
- When facing difficult decisions, we put ethics above profits.
- We always act in the best interest of the company.

We are all owners and optimise for impact.
- We are always looking for the most impactful thing to work on.
- We take responsibility, and we’re problem solvers - hold yourself and others accountable.
- Nothing is somebody else’s problem; we are collaborative and always jump in to help where needed.

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