Shift Leader

1 week ago

Sheffield, United Kingdom Townhouse Full time

Want to be part of the UK’s No.1 voted Nail Salon?

**About Us**:
Take your career to the next level with Townhouse, a visionary creation founded by Juanita Huber-Millet with a singular goal of elevating the nail salon experience. We have poured heart and soul into perfecting every detail of our brand. At Townhouse, we celebrate flawless treatments, carefully curated from start to finish. This dedication is more than just a display, it is our promise to deliver an exceptional experience for both, our clients and our amazing team members. We are all about creating a unique, personalised journey for each one of you.

**About the Role**:
Become a vital part of Townhouse's salon management as a Shift Leader—the beginning of your journey into leadership. Your role is essential in overseeing day-to-day operations, supporting the Salon Manager, and ensuring the salon runs seamlessly.

Step into the spotlight and lead by example, fostering a positive and collaborative work environment within the salon team. Support the Salon Manager in daily tasks and decision-making, providing guidance and assistance to team members as needed.

Ensure the team delivers exceptional customer service, adhering to Townhouse service standards. Address and promptly resolve customer concerns or issues professionally.

Take charge of operational tasks, opening and closing the salon as required. Monitor and maintain the cleanliness and organization of the salon, assisting in inventory management and stock control.

Play a crucial role in training new team members, contributing to their successful onboarding. Provide ongoing support to enhance team performance.

Monitor team performance and address any issues promptly. Collaborate with the Salon Manager to implement performance improvement plans.

Assist in creating and maintaining staff schedules, ensuring appropriate staffing levels during peak hours.

NVQ level 2 or similar is required.

**What We Offer**:

- Competitive starting salary of £13.25 per hour, plus 100% of tips directly to you.
- Salary increases to £14.00 after 1 year and £14.50 after 2 years
- Continuous training to refine your skills
- Private healthcare and wellness support after 6 weeks
- Exclusive shopping discounts on premier brands
- Birthday Pamper Party and monthly Social Budget for team indulgence
- Employee discounts on treatments
- ELEMIS Discounts: 20% off Mayfair, London Spa (10% on weekends) and 50% off retail products

**Socials**:
Discover more about us:
**Equal Opportunities**:
Townhouse is proud to be an equal opportunity employer, embracing diversity without compromise. We celebrate all qualified applicants, irrespective of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status. Join us in defining sophistication in the world of nail artistry

INDASMOL

**Job Types**: Full-time, Permanent

**Salary**: £13.25 per hour

Expected hours: 40 per week

**Benefits**:

- Additional leave
- Health & wellbeing programme
- Referral programme
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Holidays
- Weekend availability

Supplemental pay types:

- Commission pay
- Loyalty bonus
- Tips

**Experience**:

- Supervising experience: 1 year (required)
- Customer service: 1 year (required)

Licence/Certification:

- Level 2 NVQ in Beauty Therapy (or equivalent) (preferred)

Work Location: In person

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