Shift Leader

**Want to be part of the UK's No.1 voted Nail Salon?**

**About Us**:
Take your career to the next level with Townhouse, a visionary creation founded by Juanita Huber-Millet with a singular goal of elevating the nail salon experience. We have poured heart and soul into perfecting every detail of our brand. At Townhouse, we celebrate flawless treatments, carefully curated from start to finish. This dedication is more than just a display, it is our promise to deliver an exceptional experience for both, our clients and our amazing team members. We are all about creating a unique, personalised journey for each one of you.

**About the Role**:

- Become a vital part of Townhouse's salon management as a Shift Leader—the beginning of your journey into leadership. Your role is essential in overseeing day-to-day operations, supporting the Salon Manager, and ensuring the salon runs seamlessly.
- Step into the spotlight and lead by example, fostering a positive and collaborative work environment within the salon team. Support the Salon Manager in daily tasks and decision-making, providing guidance and assistance to team members as needed.
- Ensure the team delivers exceptional customer service, adhering to Townhouse service standards. Address and promptly resolve customer concerns or issues professionally.
- Take charge of operational tasks, opening and closing the salon as required. Monitor and maintain the cleanliness and organization of the salon, assisting in inventory management and stock control.
- Play a crucial role in training new team members, contributing to their successful onboarding. Provide ongoing support to enhance team performance.
- Monitor team performance and address any issues promptly. Collaborate with the Salon Manager to implement performance improvement plans.
- Assist in creating and maintaining staff schedules, ensuring appropriate staffing levels during peak hours.
- NVQ level 2 or similar is required.

**Role Responsibilities**:

- Keep a close eye on day-to-day activities, assist the Salon Manager, and make sure our salon functions seamlessly.
- Set the tone for teamwork and positivity, fostering a collaborative atmosphere among our salon staff.
- Ensure every customer receives outstanding service that aligns with Townhouse's high standards. Quickly address any concerns or issues that arise in a professional manner.
- Take charge of opening and closing duties, maintain cleanliness and organization, and assist with inventory management and stock control.
- Help onboard new team members, providing guidance and ongoing support to help them succeed.
- Keep an eye on team performance and address any issues promptly. Work with the Salon Manager to implement plans for performance improvement when needed.
- Assist in creating and maintaining staff schedules, ensuring we have the right team in place during busy times.

**Qualifications**:

- Demonstrate previous experience as a Nail Technician or in a similar role.
- Possess a valid certification as a Nail Technician.
- Have knowledge of nail products, techniques, and current trends.
- Exhibit strong attention to detail and excellent manual dexterity.
- Capable of maintaining a clean and hygienic work environment.
- Possess excellent communication and customer service abilities.
- Work effectively within a team environment.

**Employee Benefits at Townhouse**:

- Private healthcare and wellness support - Benefit from the nail industry's first private healthcare package including free telephone / video GP appointments and treatment in private hospitals if there is a long wait on the NHS.
- Shopping discounts - a range of discounts on some of the largest brands to save you money every day.
- Birthday Pamper Party: During your birthday month, bring a friend for a free signature manicure/pedicure and a glass of bubbles
- Social Budget - Every month your manager gets a budget to spend pampering you and your team. Expect treats, lunch at work or a night out - to be agreed with your manager
- Holiday on us: An extra day paid holiday on your annual allowance for every whole year you have been with Townhouse - up to 5 extra days
- Employee Discount: 75% discount on treatments
- Interest free advance - To cover you for any emergencies and to avoid interest costs, we will provide up to a £50 advance for every day you have worked for us in a month.
- Refer a Friend: Earn up to £550 for every successful hire you introduce to Townhouse.

**Socials**:
Discover more about us:

- Visit Our Website
- Follow us on Instagram
- Follow our Careers Page on Instagram

**Equal Opportunities**:
Townhouse is proud to be an equal opportunity employer, embracing diversity without compromise. We celebrate all qualified applicants, irrespective of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

Join us in defining sophistication in the world of nail artistry