Call Centre Collections Agent

2 weeks ago

Bromsgrove, United Kingdom Controlaccount PLC Full time

**Call Centre Collections Agent**

**Salary; **£22,000.00 rising to £23,000.00 after probationary period and a further performance increase to £24k

**Hours**; 37.5 Part-Time Also considered.

**Location;** Office Based only. B60 4FD

**About the role**

As a Call centre Collections Agent (internally known as Payment Negotiator) you will be responsible for communicating directly with customers over the phone to collect monies and resolve outstanding balances, owed to our respective clients.
- Teamwork and commitment are a must You will be part of a specific team within our office-based call centre and will have the assistance of a manager for help and guidance throughout the day. Your main duties will involve launching and taking of calls through our automated dialler system.
- The role requires negotiation, persuasion skills as well as a mind for problem-solving. You will work with customers to resolve queries and collect payments, whilst maintaining a professional approach. Customers may have account queries and rarely callers may be hostile with their communications. The role requires a level of patience, understanding and diligence.
- Attention to detail and accurate record keeping is important to ensure notes and arrangements are recorded, communicated and documented as required.
- Controlaccount strive to be the best we can be and are interested in others joining us who embrace this ethos and who will thrive in a friendly, busy call centre environment.

If you have the transferable skills, we would like to hear from you

**We will provide full training to ensure you have all the skills you'll need to make a move to us a success**

**What we can offer you;**

£22,000.00 rising to £23,000.00 after probationary period and a further performance increase to £24k (pro-rata for part time)

**In addition**
- An Employee-Owned Company, giving access to future tax-free bonuses
- 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays (pro-rata for part-time)
- Free on-site Parking
- Complimentary Winter Vaccination
- Health Cash Plan to assist with the cost of eye and dental care amongst other expenses (After six-month probationary period)
- Pension scheme
- Employee Life Insurance (After 1 year)

Our usual office opening hours are Monday to Friday 8:30am-17:30pm. Full time working hours will be based on working 5 days per week at 7.5 hours per day.

**About us**

Controlaccount has been providing Outsourcing, Credit Control, and debt recovery solutions for over 40 years and is proud to partner with over 300 businesses, public entities, and not-for-profit organisations, as well as some of the world’s most recognisable logístical companies.

We are within easy reach of Bromsgrove, Redditch & Droitwich and just ten minutes from junction 5 of the M5.

Due to our continued expansion, we are looking to recruit Collections Agents for the following teams.
- Courier - Collecting unpaid invoices on behalf of a blue-chip company within the logistics industry
- Duty & VAT - Collecting outstanding Duty & VAT on behalf of a blue-chip company which has been incurred by individuals upon a parcel being received from outside of the UK and Northern Ireland.
- Veterinary Team - Collecting unpaid invoices on behalf of various veterinary establishments we work with.

**How to apply**

Please also attach an up-to-date CV with a covering letter where possible.

**Strictly No Agencies

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