Client Account Manager
2 weeks ago
Freightserve recruitment are looking for a Client Account Manager for a major Freight / Courier company based in the Heathrow area.
**BRIEF OVERVIEW**
Our Client Account Management team manage the relationship with our client base, taking full ownership of their customer satisfaction and development, to ensure profitable growth.
The Account Manager, Client interacts closely with product staff, working across all departments and all modes.
The CAM team bring key value to their customers and the business by building trust, and ensuring they identify opportunities that benefit all parties. Our goal is to retain and develop loyal customers for a long-term mutually agreeable partnership.
**KEY TASKS**
Management of client accounts - retention and development
Exhaust all opportunities within your client base
Customer service - Making sure that the customer feels important and valued
Provide customer online portal training
New customer onboarding
Understand your customer and their logistic requirements
Handling complaints, challenging process & identifying improvements
Updating CRM Dynamics (calls, visits & opportunities all logged in Dynamics)
Manage accounts with Dynamics and ensure team standards are applied
Profile all existing and lost accounts, identify opportunities for development
Identify new sales opportunities with prospect customers
Prospect telephone introductions
Preparation of customer courier/parcel tariff proposals
Ensure a structured hand over on all accounts from Sales to CAM
Review monthly customer activity, and analyse reasons for up and down traders
To support any projects when required
**ESSENTIAL SKILLS AND QUALIFICATIONS**
A positive thinker, you are the kind of individual who constantly challenges yourself to exceed expectations and is not easily deterred from achieving goals.
Excellent interpersonal & administration skills with accurate pipeline forecasting.
Ability to communicate at all levels within the business, good persuasive and negotiation skills.
Excellent processing & time management skills.
Proficient in Microsoft Excel, Word & PowerPoint.
Driving success via using initiative, determination & persistent
**WHAT WE CAN OFFER YOU**
A role in a successful, dynamic company
Be a part of a strong team of performance driven colleagues
Competitive salary
Great future career prospects for advancement
**A professional working environment**
Compensation details below:
- **Car Allowance - £6,900**
**20K PA Bonus / Commission (based on new business gross profit performance) Paid Quarterly, 5k per quarter (capped) - new business is paid on full 12 months trading**
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
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