Customer Service Licensing Advisor
5 days ago
Closing Date:
18/06/2025
Group:
Spectrum Group
Management Level:
Associate
Job Type:
Fixed Term (Fixed Term)
Job Description:
About the Team
- Purpose of the Role
- Your key responsibilities-
- Provide professional customer service and deliver effective communication both verbally and written to internal and external stakeholders.- Work cross-functionally with internal stakeholders across the Spectrum department and wider Ofcom team, to deliver a robust licensing process as well as influencing improvements to the end-to-end licensing journey. Attend team briefings, training sessions and wider Spectrum and Ofcom related meetings in person when required
- The skills, knowledge and experience you will need for success
Essential:- An understanding of regulatory requirements is important due to the nature of our role.- Harmonising work: Able to work well within a team, with great communication and inter-personal skills.- Owning Accountabilities: Be self-motivated and enthusiastic with the ability to prioritise and organise workload.- Executing Plans: Strong time management attributes. Manage workload effectively, prioritising tasks to balance immediate needs and long-term team objectives.
- Qualifications:
Must have English language and maths GCSE pass
- Desirable Skills:
Previous experience working with salesforce, workday or Spectra- Previous experience handling customer enquiries over the telephone is preferable
Where positions are listed as full-time, we remain open to reduced hours, part-time arrangements, job shares, and other flexible working options. From day one, we champion flexible work arrangements to accommodate individual needs.
Our recruitment processes prioritise accessibility and inclusivity. If you need information in an alternative format or have specific preferences, please contact our recruitment team at
or call 0330 912 1378.
As a Disability Confident employer, we offer interviews to disabled applicants who meet essential criteria for advertised roles. Learn more about this scheme here.
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