Front of House Staff

5 days ago

London, United Kingdom F45 Training Full time

**Front of House at FS8 Oxford Circus**

**About CSG UK and Europe**:
CSG UK and Europe is the leading F45 / FS8 Franchisee network in the UK and Europe. Currently sitting with three F45 studios within its portfolio - F45 Oxford Circus, F45 Soho and F45 High Street Kensington - the group is heading into a period of large and exciting expansion. The group has also launched FS8 in the UK, which is a new innovative fitness concept combining yoga, pilates and resistance and is taking the market by storm.

Our group has three values, and one very clear mission, and these drive every decision and hire we make as a company and are key for our continued success.

**3 Core Values**
- Culture First.
- Performance Driven.
- Act Like an Owner.

**Mission**:
To provide our customers with the best 60 minutes of their day mentally and physically. Everyday.

**Job Details**:

- ** Employment Status**: Self employed
- ** Remuneration**:£12ph
- ** Working Hours**:18 hours p/w. (with flexibility for additional hours)
- ** Report to**: Emily Rutherwood (FS8 Oxford Circus Studio Manager)

FOH will act as a sales, studio operations and community support function at FS8 Oxford Circus.

**FOH Duties**:

- SELL TRIALS.
- Meeting and greeting all members and guests to the studio and creating a welcoming and friendly environment.
- Know the Studio: equipment, timetable, instructors, pricing, etc.
- Knowing the product. Elevator pitch on.
- Create a rapport with our members.
- Reporting maintenance requirements.
- Ensure correct retail process for all items at the front desk - water, shakes, bars, grip socks etc
- Studio tours.
- Educate on membership options.
- Write detailed notes on every conversation.
- Sell trials.
- Book first class.

**Sales / Member Admin**:

- Contact all new leads on sales dashboard to sign onto a trial, membership or any other package bundle.
- Call all new trial leads and book them into their first class.
- Call all 1st visits prior to their first class to welcome them into the studio and to let them know all studio procedures. (grip socks, reformer inductions etc )
- Call any 1st visits post their first class to ask for feedback, gage their interest and execute on next steps for each individual case.
- Collate all sales notes from coaches into our sales dashboard ‘Loyalsnap’.
- Execute on all studio operational tasks to ensure optimal day to day running of the studio.
- Coordinate and support Studio Manager and Assistant Studio Manger on all community events that take place throughout the year.

**Social Media**:

- Reply to Instagram questions and queries.
- Brain storm with Studio Manager and Assistant Studio Manager ideas and strategies.
- Upload Instagram stories.
- Assist with creating content.

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