Housing Management Coordinator

Housing Management Coordinator - Level 3

Cheltenham, Gloucestershire

Permanent, Full Time (37.5 hpw)

**Salary**: £19,650 to £23,500 pa, plus Brilliant Benefits

**Empowering customers to live rewarding and happy lives. That’s when it hits home.**

We have a fabulous job opportunity for you to join our awesome team as our Housing Management Coordinator. We support our brilliant customers who have low to medium support needs. They live in our Intensive Housing Management properties and our customers with higher support needs live in our supported services.

Our customers live in a variety of different accommodations from 2 bed houses to 20 bed units located throughout the Midlands Region, from Coventry, to Northampton, to Oxford and Hereford.

As our Housing Management Coordinator, you’ll be our Housing and Property Guru Focussing on tenancy support, you’ll provide a housing management service to our customers, supporting them to manage their tenancy and rent accounts. You’ll also help our customers with their housing benefit claims and make sure that these are received on their rent account.

You’ll turn around vacant bed spaces so that new customers who need our help can move in quickly. You’ll also make sure our service achieves maximum occupancy, and that we are health and safety compliant

**Be yourself at Home**

Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, together we make Home Group a great place to work

**About you**

As our Housing Management Coordinator, you’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds.

You’ll also have some experience in safeguarding, risk assessments, confidentiality, support plans and working collaboratively.

As our Housing Management Coordinator, you’re experienced in managing a housing management caseload and overseeing landlord and housing management duties. You know all about re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.

You’re also great at managing your own time and have strong written and verbal communication skills.

To make sure that we keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe)

To make sure our customers are well supported, it’s important that you have worked in a housing environment before. Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group

As this is a community-based job, you need to be able to drive, as well as having access to a vehicle insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use
- When you join as our Housing Management Coordinator, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one._

**On the job working hours**

You’ll work on a standard pattern of Monday to Friday, 9:00am to 5:00pm.

We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you

**About our team**

You’ll work alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements. To us were not just a team we’re a ‘work family’.

Our manager is Richard, who has been with Home Group for 12 years, so is perfectly placed to support you as you join. There are 16 of us in the team and we don’t just love to support our customers, we’re there for each other too

**More about this job**

If you’re not reading this advert on our job pages, press the **APPLY NOW** button to access lots of useful stuff You can download the Housing Management Coordinator Job Description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards