Virtual Sales Assistant

6 days ago


Bicester, United Kingdom Mulberry Full time

Founded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Across all locations, we are united by our employee values: Be Bold, Be Open, Be Responsible, Be Imaginative.

If these are values you share, we would love you to join our team.

Be part of a central team delivering a professional, seamless and proactive service to Mulberry clients requiring information or assistance across a variety of topics and platforms. Resolve any issues to the satisfaction of all parties, reflecting the Mulberry values and integrity of the brand.

This is a permanent full
- time position based in our Bicester store.

Duties & Responsibilities:

- Create a welcoming experience for all clients using the Mulberry brand values.
- Take ownership and responsibility for all client contact ensuring a swift response/ resolution.
- Be proactive within the team and recognise workload priorities.
- Undertake ad hoc administrative duties as requested.
- Be aware of latest trends and movements within the fashion industry.

Team:

- Work collaboratively with all key stakeholders
- Participate in team meetings

Brand:

- Embrace and demonstrate the Mulberry values and behaviours
- Act as an ambassador for the Mulberry brand and exhibits passion in all aspects of the role
- Positively communicates about the Brand at all times

Skills & knowledge required:

- Must be self-disciplined with excellent organisational and prioritisation skills for ultimate efficiency combined with resilience and flexibility to stay calm and work under pressure in order to deliver excellent customer service
- Excellent communication skills, written and verbal
- Computer literate with excellent knowledge of MS Office
- An understanding of Social Media Platforms
- Works cooperatively and effectively with others in a team to achieve shared objectives
- Reliable, punctual and quick thinking
- Ability to multitask
- Displays strong interpersonal effectiveness
- Can identify and understand individual client needs, wants and expectations
- Experience in a luxury retail sales environment or Customer Services is advantageous

What we will do for you:

- Competitive basic salary
- Bonus
- An enviable staff discount and exclusive access to staff sales
- Pension Contributions & Life Assurance
- Training and opportunities to develop



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