Recovery Officer

5 days ago

Norwich, United Kingdom South Norfolk and Broadland District Council Full time

We are looking to welcome a friendly, polite and professional individual to join our Recovery Team, to work alongside colleagues with a focus on collecting unpaid Council Tax and Business Rates. This role will bring a variety of work each day, and you will deal extensively with the public. We are therefore looking for someone with great communication skills and the ability to multi-task.

A key objective is to assist with helping people to get out of cyclical debt. This will involve taking and making phone calls from customers and, where appropriate, liaising with our Help Hub and internal debt advisors. Working on non-routine recovery reports and cases, and deciding on the best form of recovery action, you will also deal with cases where the council is taking bankruptcy or insolvency action, liaising with the defaulter concerned and with the council’s legal advisors where necessary. You will liaise with external agencies such as the Department of Work & Pensions (DWP) and Enforcement agencies and will also have the opportunity to attend the Magistrates Court to obtain liability orders.

**About You**

You will have demonstrable experience of providing customer service, ideally within the Council Tax and NDR environment, together with experience of resolving complex customer queries with successful complaint handling and resolution. You will need to have demonstrable influencing skills and the ability to negotiate, together with good planning, organisational and time management skills. You will also need to be able to stay abreast of legislation and policies related to Council Tax and NDR administration and recovery.

**Why Work With Us**

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

**To hear why our employees think that working for us is so special, please visit our website.**

For further information about the role or our organisation, please don't hesitate to get in touch with the recruiting manager, or the HR team as follows:
**Kristian Cubitt - Senior Enforcement Officer**

**Closing Date**:13th May 2025

**Interview Date**:w/c 19th May 2025

**How to apply**
- South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service._

**Job Types**: Full-time, Permanent

Pay: £27,534.00-£30,866.00 per year

**Benefits**:

- Free parking
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 211 - 05/25 - NA

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