Recovery Claims Handler

**Recovery Handler - Claims Advisory - Marsh - Norwich**

Come and join us in our state of the art newly refurbished ‘smart office' on Broadland Business Park. Lounges, focus pods, quiet areas and collaboration spaces available on every floor, plus subsidised restaurant and free hotel style on-site gym.

**The Company: Marsh**
- Marsh is the world’s leading insurance broker and risk adviser.
- With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services.

**The Role**:

- Marsh's Global Marine & Cargo Practice is a leading broker and adviser to the maritime and logistics industries on risk and insurance issues. Key areas of expertise include; Hull and Machinery, Marine liability, Protection and indemnity & Marine Cargo.

**What can you expect?**
- This is a fantastic opportunity for a talented individual to make the move into a specialised and highly interesting claims area, where excellent support and development will be provided.

**What you will be rewarded with**:

- Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
- Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

**We will count on you to**:

- Negotiate with Insurers/3rd parties to achieve the most beneficial, cost effective settlement for the Client
- Review and interpret claim documentation / 3rd party contracts to obtain the best claims settlements for Clients
- Meet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke Client SLA’s and BSC targets
- Handle and case manage claims/recoveries and contribute to the satisfactory resolution of complex and/or contentious issues
- Manage claims/recoveries for global clients.
- Build and maintain strong working relationships with colleagues, clients, insurers and third parties.
- Use internal systems to record and update information.
- Manage and prioritise your own workload in order to meet deadlines and maintain Service Level Agreements (SLA’s).

**What you need to have**:

- Strong attention to detail with a methodical and conscientious approach.
- Solid planning and organisational skills.
- Quick to take on-board new information which is technical in nature.
- Analytically minded with the ability to resolve complex queries.
- Excellent written and verbal communication skills.
- Negotiating and Influencing skills.
- Good numeracy skills.
- Able to promote continuous improvement and respond positively to change.

**What makes you stand out?**
- Demonstrable Claims handling experience
- Previous Cargo/3rd party Recoveries experience
- Cert CII

**About us**:
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.